Evil Controllers - Reviews and experiences

I just sent in my custom gaming controller for repairs, hoping to get it fixed and back to me quickly. However, when I got it back, it was in worse shape than before. The customer service was terrible - couldn't even reach them easily. I feel like I got ripped off $500 because I waited a year for my controller, only to be told they sent it back with no tracking number. This is the worst company experience ever.

The controller I bought was awesome for more than a year and I really liked it. But, when it needed fixing a few months back, they charged me an extra $20 to send it in. After a month of hearing nothing, they said it would be sent back the next week, but it never came. I've tried calling and emailing them many times, but no response. It feels like they're completely ignoring me. I loved the controller, but their customer service after the purchase has been really disappointing.

I'm not happy with the controller repair service I got from this company. Even though Jacob was good at keeping in touch and talking to me, the controller came back in worse shape than when I sent it. I shelled out almost $300 for the repair, but the controller still acts up and doesn't work right. They told me to tweak some settings, but I know what I'm doing and the real problem is the bad repair job. I'm just not satisfied with how things turned out and I wouldn't suggest their controller repair services to anyone.

I bought a "accessible" controller for my son who has a disability about a year ago. At first, everything was fine, but after about ten months, the d pad stopped working, so the controller was no good. I contacted the company for help, and they said it was under warranty and told me to send it back for a free repair. I packed it up carefully and used tracked delivery to make sure it got there safe. But after two weeks, I got an email saying my "ticket was closed" and I could rate their service. It's been a while now, and I still haven't got the controller back or any replies to my emails following up. It seems like Evil Controllers has vanished with my son's controller, leaving us without an important tool for his gaming fun. Their lack of communication and follow-up is really disappointing.

This place is seriously the bomb! The customer service was amazing, man. I asked them to switch up my order and they were totally chill about it. The controller I got is so cool, just like they promised. No way am I ever going back to a regular controller. And check it, they hooked me up with an extra 2-year warranty. Hopefully, this controller lasts way longer than that, though.

I had to send in my controller for repairs because it was worn out, but luckily it was still under warranty. It took about 2 weeks for them to complete 3 out of the 4 repairs I asked for. I made sure to write a detailed paragraph explaining what needed fixing. They removed the tactical triggers I didn't need anymore, added paddle mapping, and replaced the paddles that were double-clicking. Unfortunately, they couldn't fix the stick drift on the left analog stick like I had asked. Luckily, I have another controller to use while I wait.