Evil Controllers - Reviews and experiences

I bought an accessibility controller from this company and I was so disappointed. I paid for express shipping and 'skip the queue', but I still had to wait for months for it to show up. When it finally arrived, it didn't even work from the start. The button mapping didn't work and some of the extra buttons I ordered were missing. The quality of the controller was awful, especially for the amount I spent. When I asked for a refund, they said I had to send it back to the United States at my own cost. They also wouldn't refund the 'skip the queue' or express shipping fees. It was such a waste of money and dealing with this company was really frustrating.

So like, I bought a controller not too long ago, eh? But turns out it had a defect, so I had to ship it back, you know? The address they gave me was all wrong, so it ended up causing a big mix-up and now it's been nearly two months without any word on my refund. I tried talking to PayPal for help, but they're just as useless as the company. Honestly, I feel like they're just messing with my money and it's super irritating that no one there seems to care about fixing this problem.