Evil Controllers - Reviews and experiences

I recently splurged on a fancy controller that had all the latest bells and whistles. But when it arrived, I found a few little scratches on it that bummed me out. So, I got in touch with customer service to see about swapping it for a perfect one since I paid a pretty penny for it and it came with a top-notch warranty. At first, they were cool about it and said they'd help me out. But when it came time to sort out the shipping for the swap, they went silent on me. It's been over a week now, and no matter how many times I've bugged them through emails and other ways, they haven't bothered to get back to me. I'm super frustrated and let down by their lack of communication and follow-through. They might make good stuff, but their customer service stinks when it comes to sorting out problems.

I found there was a lack of communication on the status of my order, so I had to make several calls to get updates. I finally received a shipping confirmation after the item had already arrived. I'm happy with the quality of the product, but I do wish that items that were out of stock were communicated earlier during the purchase process.