Estée Lauder - Reviews and experiences

I bought something online not long ago and accidentally picked the wrong color for a gift. I quickly started the return process thinking I'd get my money back soon. But it's been three weeks since I sent the item back, and even after many phone calls and an online chat, I still haven't received my refund. This slow process and delay in fixing the problem has really let me down and made me frustrated. I might think twice about buying from this company again.

I ordered an anti-aging serum and moisturizer in mid-November, eh? The company's service has been really disappointing, eh? The package got lost during delivery, and even though they said they would send it once it's in stock again, nothing happened, eh? It's been a hassle trying to reach customer service through live chat, with long waits and promises of a refund within a week that never came true, eh? It's been weeks and still no refund, making me frustrated and unsatisfied with the whole thing, eh? There's been no communication and no effort to fix things, so I've decided not to buy from them again, eh?