Electrolux Chile - Reviews and experiences

I dropped it at an authorised service centre for a clean, they sent it back dead. Then I got told non-original parts were fitted and asked to confirm they were original. I said no. After that it was unusable for months, then almost two years, with lots of promises that never stuck. What really got me was how things changed when I pushed harder: a replacement was suddenly offered, then the offer shrank, then an upgrade appeared in writing and disappeared when I used formal consumer protection. Eventually a global office acknowledged the fault and the legal ruling was honoured — so, relief at the end, honestly grateful it was resolved. Still, delivery of solutions and the way customer service handled the follow‑up left much to be desired. If you end up in the same boat, document everything, and don’t be shy to escalate. I’d like companies to be steadier and clearer — consistency builds trust. In the end I’m glad it worked out, but it could’ve been a lot less stressful.

it did get fixed eventually, and I’m oddly relieved about that, but the whole ride felt like being stuck in line at the DMV — slow, confusing and full of polite emails that mean nothing. I cook almost every night for the family, so a reliable stove is not a luxury; it’s part of how we get dinner on the table. That’s why this dragged-out mess mattered.