Electrolux Chile - Reviews and experiences

sometimes it was a courier issue, sometimes there was no timeline at all. The agent I spoke to said they’d escalate but couldn’t say when I’d hear back — could be weeks or months, she said, “I have no idea.” That’s basically the tone of all the exchanges.
Delivery and parts management is where the failure happened. DID handled the initial report and followed up reasonably, but then got stuck dealing with Electrolux delays and incorrect shipments. Communication gaps, missed callbacks and no realistic ETA made the whole thing slow and annoying. I’ve used the cooker while waiting, so it’s not unusable, but the damaged support needs the right part. I’m fed up, a bit tired of repeating the same details on calls, and hoping someone finally gets the right item out soon. I’ll update if the situation actually gets resolved.

I wouldn’t do this again. We bought a pricey washer-dryer expecting a solid experience, but the delivery and aftercare turned into a headache. To be fair, the two young guys who installed it were polite and said “stuff happens,” and I appreciated that — so, thanks to them — but the appliances arrived scratched and dented from metal buckles on the lifting straps. After that, it felt like the ball got dropped hard. Electrolux basically treats the product as someone else’s problem once it leaves the warehouse, and RXO — the delivery outfit — shirks responsibility too. That left us chasing answers through a dozen reps: warehouse, shipping, delivery and then “customer service” who had no backend and no idea. Same details repeated over and over, long waits (think 50+ minute holds), promises to call back that never came. Meanwhile over $2,500 sat with the seller earning interest for them and nothing for us. I’ve sent emails, DMs, chats, threatened a chargeback — still waiting for a replacement or even a decent update. If you’re thinking of buying: check third‑party delivery reviews first, get everything documented on site, and maybe don’t pay in full until installation is confirmed. I’m relieved the delivery folks were courteous and it wasn’t worse, but I’m also frustrated the company won’t own the problem. Hope they fix the process — and hope you avoid this scramble.