Electrolux Chile - Reviews and experiences

I dropped it at an authorised service centre for a clean, they sent it back dead. Then I got told non-original parts were fitted and asked to confirm they were original. I said no. After that it was unusable for months, then almost two years, with lots of promises that never stuck. What really got me was how things changed when I pushed harder: a replacement was suddenly offered, then the offer shrank, then an upgrade appeared in writing and disappeared when I used formal consumer protection. Eventually a global office acknowledged the fault and the legal ruling was honoured — so, relief at the end, honestly grateful it was resolved. Still, delivery of solutions and the way customer service handled the follow‑up left much to be desired. If you end up in the same boat, document everything, and don’t be shy to escalate. I’d like companies to be steadier and clearer — consistency builds trust. In the end I’m glad it worked out, but it could’ve been a lot less stressful.

no real ownership, lots of excuses, and one tech who just walked away that day and wouldn’t reschedule for anything earlier than a week out. On the plus side, the fridge otherwise keeps food cold fine; that part works, so it’s not a complete loss. But an ice maker that’s unreliable feels like a waste of money when you pay for a name brand. I’m asking for a refund, not a replacement, because something about the system seems defective and I don’t want to keep replacing problem units. If I could give one tip to others: test everything early and get all service interactions in writing, and if you’re not getting results, push for escalation or consumer help sooner rather than later. Not perfect, and honestly kind of tiring, but at least the fridge keeps my food safe — just wish the rest of the support matched that.

sometimes it was a courier issue, sometimes there was no timeline at all. The agent I spoke to said they’d escalate but couldn’t say when I’d hear back — could be weeks or months, she said, “I have no idea.” That’s basically the tone of all the exchanges.
Delivery and parts management is where the failure happened. DID handled the initial report and followed up reasonably, but then got stuck dealing with Electrolux delays and incorrect shipments. Communication gaps, missed callbacks and no realistic ETA made the whole thing slow and annoying. I’ve used the cooker while waiting, so it’s not unusable, but the damaged support needs the right part. I’m fed up, a bit tired of repeating the same details on calls, and hoping someone finally gets the right item out soon. I’ll update if the situation actually gets resolved.

I wouldn’t do this again. We bought a pricey washer-dryer expecting a solid experience, but the delivery and aftercare turned into a headache. To be fair, the two young guys who installed it were polite and said “stuff happens,” and I appreciated that — so, thanks to them — but the appliances arrived scratched and dented from metal buckles on the lifting straps. After that, it felt like the ball got dropped hard. Electrolux basically treats the product as someone else’s problem once it leaves the warehouse, and RXO — the delivery outfit — shirks responsibility too. That left us chasing answers through a dozen reps: warehouse, shipping, delivery and then “customer service” who had no backend and no idea. Same details repeated over and over, long waits (think 50+ minute holds), promises to call back that never came. Meanwhile over $2,500 sat with the seller earning interest for them and nothing for us. I’ve sent emails, DMs, chats, threatened a chargeback — still waiting for a replacement or even a decent update. If you’re thinking of buying: check third‑party delivery reviews first, get everything documented on site, and maybe don’t pay in full until installation is confirmed. I’m relieved the delivery folks were courteous and it wasn’t worse, but I’m also frustrated the company won’t own the problem. Hope they fix the process — and hope you avoid this scramble.

when the clothes came out dry, not banging around, and the background noise wasn’t driving me nuts. It worked. Plain and simple.
Still, I can’t ignore the bigger picture. I paid extra for professional installation and ended up paying more to fix the installer’s mistakes and the drywall. Electrolux customer service wasn’t helpful about refunds, which left a sour aftertaste. So yeah — the machines do their job now and I’m using them every week, but the whole experience was clunky and costly. If you buy these, double-check the install — don’t assume it’s been done right.

it did get fixed eventually, and I’m oddly relieved about that, but the whole ride felt like being stuck in line at the DMV — slow, confusing and full of polite emails that mean nothing. I cook almost every night for the family, so a reliable stove is not a luxury; it’s part of how we get dinner on the table. That’s why this dragged-out mess mattered.