Electrolux Chile - Reviews and experiences

part hasn't arrived. After ten business days we cancelled, ordered the part online, got it next day and fitted it in 45 minutes. So yeah, the fix itself was quick once we did it, but the delivery and follow‑through from APL was messy. Asked Daniel for the deposit back, was told maybe minus $150 for the visit, and since then — nothing. No refund, no follow‑up. Frustrating, but at least the machine works now. I've had smoother experiences with other repair companies, honestly.

no real ownership, lots of excuses, and one tech who just walked away that day and wouldn’t reschedule for anything earlier than a week out. On the plus side, the fridge otherwise keeps food cold fine; that part works, so it’s not a complete loss. But an ice maker that’s unreliable feels like a waste of money when you pay for a name brand. I’m asking for a refund, not a replacement, because something about the system seems defective and I don’t want to keep replacing problem units. If I could give one tip to others: test everything early and get all service interactions in writing, and if you’re not getting results, push for escalation or consumer help sooner rather than later. Not perfect, and honestly kind of tiring, but at least the fridge keeps my food safe — just wish the rest of the support matched that.

when the clothes came out dry, not banging around, and the background noise wasn’t driving me nuts. It worked. Plain and simple.
Still, I can’t ignore the bigger picture. I paid extra for professional installation and ended up paying more to fix the installer’s mistakes and the drywall. Electrolux customer service wasn’t helpful about refunds, which left a sour aftertaste. So yeah — the machines do their job now and I’m using them every week, but the whole experience was clunky and costly. If you buy these, double-check the install — don’t assume it’s been done right.