e.l.f. - Reviews and experiences

I was scrolling over coffee when a buddy sent the link and honestly I almost ignored it — had a bunch of red flags in my head. After ordering I noticed my card was charged twice and the tracking went all weird (said delivered, I had nothing). Their site even didn’t show my order for a bit, weird. I messaged support a few times; first they said “give it 48 hours” and then went quiet. I pushed a bit more, called, and eventually they refunded the extra charge and re-sent the item. It arrived late but intact, and the second time their communication was better (finally). Still annoyed by the runaround, but the product and price were fine. So yeah, skeptical at first, ended up satisfied enough to keep it — just be ready to follow up.

I recently bought something from this company and I am really not happy with how they are communicating about my order. I haven't got any message confirming that my order is on the way. When I tried to track it on their website, I couldn't find my order number. This is so unprofessional and it's making me frustrated and confused. I tried emailing them but they haven't replied, which just makes me even more disappointed. I really suggest not buying from this company because they are not reliable at all.