Cynthia Rowley - Reviews and experiences

I bought a floral top online recently, but when I got it, it was too small. I did what they said to return it, paid for shipping all the way from Hong Kong to the US. But it's been over a month since DHL dropped it off at their place, and I haven't heard anything about them getting it back or my refund. I tried emailing like they said, but they're not answering at all. I'm so upset and annoyed by this lack of communication and customer service. It's not cool to treat customers like this, and I'd warn others about buying from them.

I bought this fancy dress from the store not too long ago. Sadly, the size I got was too small for me. So, I sent it back right away and paid for the shipping myself. But, even after sending a bunch of emails asking about my refund, I still haven't gotten it yet. I'm really not happy with the customer service here at all.

I bought two things from their site not too long ago. Sadly, I had to return one of them and had a hard time getting a hold of their customer service. It was so frustrating and I felt like they were not handling things properly. Eventually, I got through to someone and they told me there was only one person dealing with returns. After I mentioned I might get a lawyer involved, they finally sent me a shipping label for the return. It was a disappointing experience and I won't be buying from them again.

I bought something online from this store, but I had to send it back. It's been a real hassle because I'm in Canada and the store is in the US. I've reached out to customer service several times to get a returns label, but no one has gotten back to me yet. I tried using the global website, but it won't take my order number. There's no phone number for international customers, and I only have 14 days to return the item. I'm really annoyed by the lack of communication and help with this whole situation.

So, I bought this dress from the store, but it came messed up when it got to me. I got in touch with customer service right away to see about sending it back and getting my money back. They were quick to send me a return label, but it's been three months now since the dress got back to them and still no refund or any word from the store. I even tried hitting them up on LinkedIn, but no luck. It's pretty frustrating how they're not communicating and taking so long to fix this problem.

Oh man, what a nightmare! I ordered two dresses, kept one, and sent back the other within 3 days of getting them. But little did I know, this was just the beginning of a long and frustrating mess. I've reached out to their Returns department so many times through email, but it's been two months and still no refund. After checking around, it seems like lots of other folks have had the same problem with this company. Their bad rating with the BBB shows they don't care about their customers at all. It's really disappointing to see such a well-known brand behaving so badly. Do yourself a favor and shop somewhere else.

After getting this dress to try on at home before buying, I was really let down by how cheap it felt and how ugly it looked. So I returned it right away, but then weeks later I still got charged for it. I tried getting help from customer service a bunch of times, but they just ignored me. This whole thing has made me so mad that I'm disputing the charge with my bank and I'm never shopping there again.

I bought a T-shirt from this store and I was totally disappointed! The quality was super low and it looked nothing like the picture online. I tried to return it but they didn't give me a label, so I had to pay to ship it back. Now they have it, but still no refund. Plus, they're not even responding to my emails. So frustrating!