Cynthia Rowley - Reviews and experiences

Hey there, just wanted to share my experience as a customer of this company. I bought a really expensive dress, but I haven't heard anything about my order despite reaching out multiple times. The lack of communication is really frustrating. Plus, I found a bunch of reports online about this company mistreating staff and taking advantage of customers. It's pretty clear they don't care about people. I just want to warn others to be careful before buying anything from them so you don't end up getting scammed like I did.

I recently bought a size 2 dress from this store and it turned out to be a bit too tight around my hips. I reached out to their customer service email for some help, but all I got back was an automated response about their return policy. They completely ignored my actual question. I tried reaching out to them a few more times after that, but didn't hear back. It feels like they don't really care about helping their customers and just want to avoid dealing with any problems. Looks like I might have to wait until this dress shows up at discount stores like Marshall's since it doesn't seem like I'll get any help here. Their lack of customer service is a big disappointment and makes me think twice about shopping here again.

I just bought a pair of boots online and they ended up being two sizes too small. I emailed customer service for help, but never heard back which really bugged me. But things started looking up when I called the store myself.

I'm really bummed out about the customer service I got when I had a problem with my online order. I sent a bunch of emails but didn't hear back from anyone. It's not cool to be ignored like that, it's made me feel pretty annoyed and unsatisfied with my shopping experience. I won't be buying from them again.