Cynthia Rowley - Reviews and experiences

I made a mistake by not checking reviews before buying something from their website. When my order arrived, the color was totally different from what I saw online. I contacted customer service right away for a return, but it was a nightmare. I sent several emails to returns@, care@, and even tried to call, but all the mailboxes were full. It was really frustrating and disappointing. I even thought about disputing the charge on my credit card because no one was responding.<br><br>After a lot of back and forth, they finally agreed to replace the item, but the whole process was so hard and took so much time that I will never buy from them again.

I got this red Astro pant suit from a company, and let me tell you, I'm so disappointed with it. The top and pants were hand-stitched, but when I opened the package, there was this gross smell coming from the top. It was obvious that someone with stinky armpits had tried it on before. Plus, some of the stitches were already coming undone. And to top it off, I missed the return deadline because I was in the hospital. When I asked the company for an exchange or repair, they flat out said no. Their customer service was just terrible. I paid a lot for this item, and to get such bad quality and service is just so frustrating. I would definitely suggest staying far away from this company.

I got these shoes on sale but when they showed up, they were in real rough shape! The website didn't say anything about damage, but when they arrived, the box had a big orange sticker that said "DAMAGED" on it. The shoes looked like they'd been through the wringer, all beat up and the color was fading. I tried reaching out to the store for a refund or to return them, but no one got back to me! It's been four months now and still no resolution. I'm done shopping there, unless it's discount places like Marshall's. Really let down!