Cozey - Reviews and experiences

My recent purchase of a sofa has been such a pain in the butt, eh. It's been over 10 weeks since I placed the order and so far, all I've received is the ottoman after about 5/6 weeks. The arms and legs finally arrived at week 10, but no sign of the seats yet, eh. Every time I call customer service, it's like talking to a different person and no one seems to be on top of things, eh. It's getting pretty frustrating, I tell you.

The first time we bought something from this store, it was awesome. The package came fast and we were happy with how everything went. But, our latest attempt to order an extension piece has been a bummer. We ordered it a month ago and still no sign of it. We've tried reaching out to customer service a bunch of times, but all they say is that it'll be here by the end of the week- and it never is. It's been super frustrating and it feels like they're not really listening to us.

I got myself a lovely loveseat and ottoman from this furniture company after hearing some great things about their stuff and quick delivery. But man, oh man, this shipping situation has been a total nightmare. I ordered 4 boxes, but only 2 have shown up so far, leaving me stuck with a big mess in my cozy little living room. I can't believe they couldn't just ship everything together, it's so frustrating! I reached out to customer service and they've been trying to help, but the damage is already done. This whole ordeal has been a huge pain and I have no idea when I'll get the rest of my order. I gotta be honest, this whole thing has really turned me off from buying from this company again.