Claudie Pierlot - Reviews and experiences

By the time the package came back I’d told my coworker who’d tipped me to forget it — that’s where I first saw the product, on her feed. Delivery got stuck in customs and sat there for weeks, then was returned. Customer service wasn’t helpful at first, slow replies and no refund, though one agent did call later and tried to sort it. Disappointing, packaging okay

the coat itself was gorgeous, warm, fit the way I’d hoped, pockets in the right place — I put it on and felt instantly pleased, like “yeah, this is worth it.” That was the first time I knew the product itself would be fine. Then the annoyance started: the second coat never showed. The single box I got was just a plain cardboard thing with no tissue, no brand wrapping, no paperwork — frankly underwhelming for a pricey piece of outerwear. I took photos, because you do, and messaged customer service. Andrea got back to me pretty quickly and was helpful, to her credit. There were a few awkward steps (they asked me to fill out a formal-sounding affidavit which was odd and made me raise an eyebrow), and I had to push a bit to get them to look into the warehouse, which sounded like it’s outsourced. After the back-and-forth I honestly wasn’t expecting much, but they arranged to resend the missing coat. The second delivery actually came more carefully packaged than the first — tissue, a little tag, the whole thing — and when I tried that coat on too, standing in the hallway again, I felt properly satisfied. Not just with the coats (which are lovely), but with the way the company fixed the mess. I’m still a little wary about their warehouse handling — that needs a serious overhaul — but I’m grateful this was resolved and that Andrea didn’t just vanish. So yeah, the delivery experience was shaky, but the clothes and the eventual outcome made me glad I didn’t give up on the order.

once I had it on I actually liked it — the fabric feels soft, the lining is decent and the cut hangs nicely, so it does what it promises (comfort plus a bit of shape). Customer service could’ve handled the mess way better, and the back-and-forth was annoying, but the piece itself wins points. Would buy again? Maybe, but only if the logistics improve.