Charlotte Tilbury - Reviews and experiences

I just bought something online and ended up getting the wrong item shipped to me. But when I reached out to customer service, they were so great! Aleena S really helped me out and fixed everything super fast. She made sure the right stuff was sent to me, and even said I could keep the wrong ones or give them away. It all went really smoothly and quickly, and I couldn't have asked for a better outcome.

I got this thing I ordered and it came all messed up. So, I reached out to customer service with my order number and some pics. They actually fixed it super fast and sent me a new one right away with express shipping. I've ordered a bunch of stuff before this and never had a problem, so I'm really impressed with the products and the service. Good job, eh!

I had a little trouble with my order from the store 'cause one of the items came broken. But lemme tell ya, the customer service team was top-notch! They handled everything like pros, real quick, and made sure I was happy in the end. I gotta say, I was pretty impressed with how they fixed things up for me. Even though there was a little bump in the road, I still adore all the products from Charlotte Tilbury and now I have quite a collection goin' on.

I love Charlotte Tilbury products, so I decided to check out their website for some stuff that Sephora doesn't carry. I found a bunch of things I liked and ordered some makeup. The shipping was super fast, even though I went with expedited shipping. But when my order arrived, two items were broken, which was a bummer because I wanted to bring them on vacation. I contacted customer service and talked to Lucy S. She was amazing - she fixed the problem quickly and made sure I got a refund. Lucy S went above and beyond to make sure I was happy with how things turned out. She really knows how to give great customer service. I'm really thankful for her help and will definitely keep shopping on the brand's website because of the awesome experience I had with Lucy S.

Alright, so like, I ordered some stuff online and when it came, one of the things was missing! So I reached out to them, and this girl named Olivia H got back to me really quickly. She was all like, "sorry about that, let me fix it for you!" And now they're sending me a whole new order really quickly! I'm so happy 'cause I spent a lot of money on this stuff.

I had a problem with my order because something was missing. But, I got in touch with Sonia and she was super helpful. She got back to me right away and made sure all my questions were answered. After I gave her the info she needed, Sonia quickly set up a replacement to be sent out. I was really impressed by how fast and professional she was in dealing with everything. Thanks a lot, Sonia!

I reached out to customer service 'cause my order went missing. Laura P was so awesome, she let me know my replacement stuff was coming pronto with express shipping. The next day, I got everything and I was thrilled! I already adore the products, but the service was top-notch. Thanks a bunch, Laura P!

My Oopsie Daisy order got mixed up, but it actually turned into a pleasant surprise! Instead of what I ordered, I ended up with the wrong item from the store. Luckily, the customer service team was right on it and fixed the mix-up in no time. They were super friendly and helpful, making me feel like a total VIP. It was a great experience!

The customer service was amazing, even though they made a mistake and sent the wrong items. I was so happy to see how quickly they fixed the error and sent the right items within 24 hours. These items are really important for my daughter's wedding makeup, since she needs to use the specific products they suggested during her trial makeup. It was a nice surprise when they said I could keep the wrong items, especially because returning things is a pain for us living in a rural area. I can't find a single fault with their customer service. I'm really looking forward to getting the right item we ordered, especially because my daughter loves the Pillow Talk lipstick and the whole range. The makeup looks so natural and really brings out one's true beauty.

I had a problem with my order recently, got the wrong stuff. I chatted online with customer service and Zack M helped me out right away. He said he'd send the right items by express delivery, should be here in a day or two. And, he told me I could keep the wrong things as a little extra something! Zack M really came through with great service, so I'm thankful for his quick help.

I recently bought a couple of lipsticks from the store and one of them had a cap that wouldn't stay on properly, which was a bit annoying. I've been a loyal customer for a while and this was the first time I had any issues with their products. But when I reached out to customer service and sent a video showing the problem, they responded quickly and were really helpful. Sophie C said she would send me a replacement tube without me having to return the faulty one, which was super convenient and I really appreciated it. I still really like their lipsticks and will definitely keep buying from them in the future.