Carter's - Reviews and experiences

I recently made a quick decision to buy a pair of shoes, but then changed my mind and tried to cancel my order. Unfortunately, customer service told me it was too late to cancel, which was a bummer. They said I could return the shoes after they were delivered, so I waited patiently. When the shoes finally arrived, I followed all the return steps, including sending in photos like they asked. But, I'm still waiting for clear instructions on what to do next with the return. I even tried to find a UK address to return the shoes, but no luck, which just made me more frustrated. By the way, the quality of the shoes isn't that great - they feel flimsy and not very durable. I'm hoping to get some help soon with finding the right address to return them.

I'm really bummed about those shoes I bought from that company. They weren't in the shape they were advertised as, and I've been having a tough time trying to return them and get my money back. Dealing with their customer service has been a nightmare too - super slow and not very helpful. I wouldn't recommend shopping with them to anyone.

I ordered a pair of shoes from their website not too long ago, but I got mixed up with the email and ended up getting the wrong sizes. Now I've been waiting for my right order or a refund, but it doesn't look like either one is going to happen anytime soon.

I just bought some shoes I found online but can't get a hold of the company and still haven't got my order. Turns out they go by different names and aren't legit in the UK. They're sending the money to some sketchy group in Spain. Had to get my credit card company involved to get my money back. Stay away from this scam, trust me.

So, I got these two pairs of shoes from this store, and boy, oh boy, it was just one headache after another. First off, my order showed up three days late, and on top of that, the shoes were totally the wrong size! I got in touch with customer service right away, and we went back and forth with a bunch of emails. They asked for pictures of the wrong shoes, so I sent them over. They said they'd fix it up, but when I tried to return the shoes to the address they gave me, the package came right back to me because the address was no good. I've sent a bunch of emails and even some snail mail, but no response from the company. It's so frustrating! I still don't have the right shoes I ordered. I'd advise anyone thinking about buying from this place to really reconsider. Their customer service is a letdown, for sure.