Carter's - Reviews and experiences

I ordered two pairs of shoes on December 22, 2021, and I gotta say, I am so disappointed in the service I've been getting from this company. I've sent a bunch of emails asking about my order, but I haven't heard anything back. It's really frustrating not knowing what's going on. I feel like they're not being upfront or communicating properly. It's just not cool. They hook you in with nice stuff and good prices, but then they drop the ball on actually following through.

I just don't get how this company can be so terrible with customer service. I bought a pair of shoes back in March and I've tried reaching out to them through email and phone multiple times, but no response. It's really annoying to see them not taking responsibility or acting professional like they're supposed to. The fact that they ignore customers and don't care about their concerns is just not okay. I'm definitely not buying from them again and I really recommend others stay away from this company too.

I recently bought some kids' clothes online and it didn't go well. At first, everything seemed easy, but once my order was in, problems started popping up. I wanted to cancel because they didn't have what I wanted in stock, but couldn't figure out how. On top of that, the sizing was all off which made me even more annoyed. When I reached out to customer service about it, they basically ghosted me, making me frustrated and let down by the whole thing. Thankfully, I sorted it out with my credit card company in the end, but if the company had just been more helpful and better at communicating, we could have avoided this whole mess.