Burton - Reviews and experiences

Was kind of skeptical, Kai actually fixed my blender quickly, now I use it daily.

I first saw this on a local Facebook buy-and-sell group when my sister sent me the link, and I figured I'd try it for a school outfit. The moment I knew I was happy was when I got a call saying they'd fixed the mix-up and a replacement arrived the next morning — exactly when I needed it for Monday. I told a couple friends at drop-off, they laughed and I said honestly it's worth it, saved my day. The packaging looked fine, fits like photos, and the staff actually followed up, which was a relief. I'm pretty grateful they handled it without drama; won me over. Will recommend to the other parents who keep asking. No regrets, really, worth the try.

it kept me warm and looked good, but the inside literally disintegrated and warranty help was basically non-existent. I bought this jacket last winter for commuting and weekend hikes — at first it felt premium, fit well and did its job in wind and snow. After about 24 wears the thin plastic inner lining started coming apart while the outer shell and mesh were fine. I sent it in, paid roughly $20 to ship, thinking the lifetime warranty would cover a defect. Nope — they called it “wear and tear” and refused it. I did some digging and found similar complaints from other buyers, so it doesn’t feel like a one-off. Bottom line: it’s warm and attractive, but not built to last, and the warranty/service left me frustrated. I won’t buy another from them, though if you need a cheap-looking winter beater that performs short-term, it’ll do the job.

I recently had the pleasure of dealing with Maria S for some much-needed help. She was super helpful and quickly fixed my problem. I really appreciate her great service and professionalism. Thanks a lot, Maria S!