Burton - Reviews and experiences

redeeming it was simple and checkout accepted it right away, so I used it same day. Moral: double-check options, but don’t freak out — it can work out.

I recently treated myself to some expensive clothes and thought I'd have a good time, but it didn't turn out that way at all. The whole process of ordering was a disaster, the website kept crashing many times before I could finish buying. Finally, when I placed my order, I was surprised to find out that the items I wanted were actually out of stock, even though they showed as available when I put them in my cart. The customer service people were not sorry at all and weren't helpful, they didn't offer any solutions to fix the problem. In the end, I paid a lot for clothes that I didn't even get on time. It was a big disappointment, and I won't shop here again.

I tried to order some sweet things online but every time I tried to add them to my cart, I kept getting an error message. I even have a special account with free delivery for a whole year! I emailed customer service and they just told me to clear my cookies and cache and try again. Seriously not cool, man.

As a new customer, I had a really disappointing time with my recent purchase of a ski jacket. The discount code I used didn't work at the checkout, and when I contacted customer service for help, they weren't very helpful at all. I got bounced around to different departments before I finally got to the right people, who then told me they couldn't apply the discount retroactively. On top of that, my jacket was supposed to arrive in two business days, but it didn't show up even after five days. I didn't get any updates on my order status. What's the point of free shipping if my order doesn't arrive on time, right? Even though the jacket seemed like good quality for the price, I have to return it because it won't get here before my skiing trip. Overall, it was a pretty rough experience that could have been avoided if they just got the basics of customer service and delivery right.

I recently had a frustrating experience with the discount code I got when signing up for the newsletter. The code didn't work, and I had to message customer service on Instagram for help. After talking with a few different reps, Ansa was finally able to assist me. She told me to place the order and said she would refund me the difference. But then I was shuffled around to a bunch of other reps who asked irrelevant questions and wanted screenshots of their own policies. It wasn't until I got fed up and expressed my frustration that Leanne stepped in, apologized, and quickly gave me the refund. I had to deal with a total of nine different people over two days, which definitely doesn't make for good customer service.