Burton - Reviews and experiences

Tried it on, breathed out — good value, could be softer.

I bought some clothes from Burton the other day and man, was I disappointed! The quality was terrible and the fit was all wrong. Turns out, the brand got bought out by another company and now the products just aren't as good. Save yourself the headache and don't make the same mistake I did. It felt like I was just burning my money.

I bought two pairs of jeans from your store in early March. I got the first pair on March 5th with next day delivery, but the second pair (from a different brand) arrived on March 7th. Sadly, when I tried them on, they weren't the right size and didn't look like the picture online. So, I followed the steps on your website to return them, even though the Returns FAQ was a bit confusing compared to other stores. Luckily, I was able to send back the pair that didn't fit properly soon after.

I just bought some shoes from this store, eh, but turns out they were faulty. Luckily, the customer service team was so quick and professional in fixing the issue. Majid and Cyrle were awesome - super patient and got things sorted in no time. They even processed a refund within 24 hours 'cause they didn't have any replacement shoes in stock. Just want to say thanks to the team at this store for their amazing service, eh.

So, I gotta tell ya, I was totally bummed out by this one piece of clothing I bought. The stitching in the inseam gave out on me real quick after only a few wears, and man, was that a letdown. But hey, shoutout to Mary, the customer service rep, she was awesome. Super friendly, on the ball, and didn’t waste any time fixing the problem for me. Props to her for turning a negative situation into a positive one. As for the coat, it would've been awesome if it didn't start falling apart so soon.