Burton - Reviews and experiences

Saw these limited Burton Mine77 bindings on the shop site after a buddy flagged them. Confirmed order, got a confirmation then an out‑of‑stock email and no charge. Kinda annoyed — saved from refund hassle but still really disappointed.

Short version — actually pretty good. Ordering was quick and easy, and delivery arrived on time. Support is WhatsApp/text-only so it's not for phone people; occasionally they take a while, but overall still beats other places I've used, for sure.

I sent an item back because the size was all wrong and I was in the middle of a move, so I needed a refund fast. The courier seems to have lost it — no updates after April — but honestly the worst bit was trying to get hold of Burton. The email on their site bounced and their contact page only points to WhatsApp or Facebook Messenger. No phone number, no working email. That made everything drag on and I had to get my bank involved to get the money back. The bank was helpful, thankfully, but this whole thing cost me time and patience. If you want a straightforward return with actual people to talk to, be warned.

Unfortunately, I still haven't got my order even though I was told to wait and then get in touch on a specific date. I did exactly what they asked, but now they're ignoring me when I try to sort it out and get my money back. It's really frustrating how they're not communicating or providing good customer service.

I recently ordered some clothes online from this store, but the whole thing was a big letdown. So, first off, I shelled out extra for next-day delivery but the package didn't show up when it was supposed to. And just to add insult to injury, the delivery person straight up ignored my special instructions for where to leave it, so I had to go pick it up myself. Super annoying, especially since I needed those clothes for a special event. When I tried reaching out to customer service the old-fashioned way - like by email or phone - I got nowhere. They only offered help through social media like Twitter or Facebook, which I'm not into. Not being able to easily get in touch with customer service is a big letdown and it's soured my whole shopping experience. Sadly, because of all of this, I won't be buying from this store again.