Brilliant Earth reviews

I ordered a ring online, and to my disappointment, the quality wasn't as good as I had hoped. I sent it back right away, hoping either for a new one or my money back. But, the company hasn't responded to any of my emails or calls. It's really frustrating being ignored when you're trying to sort something out. So now, I've had to start a chargeback case with PayPal and will also be talking to my bank about it. It's awful to see others going through the same thing with this company. Take my advice and steer clear of this potential scam.

I ordered a ring online for my girlfriend, but there was an issue with my payment and I ended up being charged double. It really messed up my finances and now I can't afford to take my girlfriend on a special trip with the ring. The customer service was awful, they didn't seem to get what I was going through at all.

This place is terrible at quality control for custom orders. After just 2 months, my fiancée's engagement ring got all bent out of shape while she was holding something as light as an Amazon package. We went back to the store, and the person there actually had the nerve to laugh at my fiancée and say the ring was poorly made. It was a custom order, so they should have been extra careful, but nope, they messed it up big time. We had to send it back for repairs, and when it came back, it was even worse. The setting was crooked, a prong was broken, the diamonds were loose, and the welding was terrible. And then they had the audacity to suggest we pay them thousands for a full rebuild. Can you believe that? It's just not right.

So, I went to this place to get my mom's ring, and it was super easy! I had a great time choosing the shiny diamond for the setting she liked. The cost was pretty good, way better than a fancy jewelry store. The ring was a tad big, but no biggie. In general, we're really happy with it and everything went well!

The quality of the ethically sourced diamond in my engagement ring is top-notch. I was really impressed with how much info they gave me about where and how the ring was made. The one-on-one help I got at the showroom was super useful in helping me choose. But, I did think the price was a bit steep compared to other places I looked.

I was so impressed with the wedding band I got from this company. The design was beautiful and exactly what I wanted, and the quality of the materials used was amazing. I really like that the diamonds and metals in my ring were sourced ethically, and I appreciate how upfront Brilliant Earth is about their sourcing. The customer service was also fantastic - the team was attentive, knowledgeable, and made sure I was happy with my purchase. While the price might be a bit higher than other options, the peace of mind I get from knowing my ring was ethically sourced is totally worth it. The delivery was fast and my ring arrived well-packaged and in perfect condition. Overall, I would definitely recommend Brilliant Earth to anyone looking for high-quality, ethically sourced jewelry.

I just got the most sparkly and beautiful ring from this place! The diamonds are so shiny and it fits perfectly on my finger. I can't stop looking at it and showing it off to everyone. I feel like a princess!

I bought an engagement ring from this company back in June 2023. The sales team was nice and all, but the ring itself has been causing a lot of issues. We've had to send it in for repairs twice within a few months, and each time it takes at least 4 weeks to get it fixed. Even though my partner has been super careful with it, the accent diamonds keep falling out, and now the main diamond is loose too. It's really frustrating to see a piece of jewelry that's supposed to symbolize forever start falling apart so soon.

I just bought wedding bands from this company and let me tell you, it was a total nightmare. The whole thing was so stressful and disappointing. The company was sketchy as heck, I wouldn't suggest them to anyone. Buying wedding bands should not be this much of a headache.

I just bought a diamond ring from this company and I was so let down with what arrived. The diamonds in the pics online looked nothing like the actual product I got. The one I chose online was completely different from the one they sent me. And when I tried to talk to customer service about it, they were super rude and unhelpful. It was really annoying to be treated like that after spending a lot of money on something that didn't meet my expectations.

So, I ordered a graduation gift on a Friday afternoon, eh? The whole process was a total nightmare, let me tell you. They asked me to upload my i.d. and confirm my mailing address, which I did right away. But then, nothing was done with that info until Monday. I called a bunch of times and got different answers on when the item would be shipped. Finally, on my last call, they told me the item wasn't even in stock! It was so annoying dealing with all the back and forth and not getting a straight answer. I wasted so much time trying to buy from them, only to come out empty-handed, eh.

I bought a diamond ring from this place not long ago, and I gotta say, I'm super bummed about the quality and customer service. Over the years, this ring has lost 11 accent diamonds, even after sending it back for repairs twice and asking them to make the prongs stronger. But even after the repairs, we're still dealing with lost diamonds because of shoddy workmanship. This ring was a big deal for us, and now it's just causing us stress and disappointment.

I was really blown away by how honest and informative the company was about where they get their jewelry materials and how their pieces are made. The customer service was top-notch and I felt like a VIP the whole time I was shopping. The jewelry quality was even better than I had hoped for, and I'm so happy to have such a beautifully made piece in my collection. I definitely think this company is a great choice for anyone looking for ethical and high-quality jewelry.

I picked up a lovely ring from this place for my mom, and she absolutely adores it! The diamonds are super sparkly and shiny, they look like they're having their own little party all the time. The lady who assisted me in choosing it was really nice and showed me all the different options available. My mom said it was the best gift ever and even shed some happy tears when she received it. I take that as a sign that she truly loves it!

The customer service at this place is just terrible. They make you sign an NDA just to hide how bad their service really is. I can't stress this enough, do not buy from them, it's a mistake.

I had to send back a ring to this company for resizing, but the return shipping labels they gave me didn't work, and I had a bunch of problems along the way. I tried a bunch of times, but I just couldn't get the ring back to them for resizing. I had to get it resized at a local shop instead, which cost me extra money that the company didn't reimburse me for. It was a pretty letdown experience, so I'd recommend others to look into different options.

I ordered a diamond engagement ring and let me tell you, it was a total nightmare. The customer service was terrible, and the company was not being straight with me at all. Every time I reached out about my order, they just kept giving me false hope and misinformation. The so-called supervisor I talked to didn't do anything to help, even though I gave them many chances to fix things. It seems like they just like to talk but don't actually do anything. I was so done with all the lies and promises that never turned out to be true.

My partner and I had a great time with the sales guy. He was really nice, listened to us, and knew his stuff. He took the time to answer all our questions and went above and beyond what we expected. We were glad that he treated us well as a same-sex couple and didn't pressure us at all to buy anything. We found the perfect rings and for sure will come back to get our engagement rings and wedding bands from there in the future.

I was so happy with the engagement rings I ordered and the customer service I received. Despite some bad reviews I had read, the rings were beautifully made and showed up earlier than I expected, which was great for surprising my fiancé. The staff even called me a few times to double-check my details, proving their commitment to getting everything right. Whenever I called to ask about the progress, they were quick and helpful. It's too bad not everyone has had the same good experience, but I hope the company keeps getting better so everyone can have a smooth and easy time when buying such important pieces. What I like most about the company is their dedication to clean, conflict-free, recycled, and remade jewelry.

I just bought a really awesome engagement ring from this company that's all about ethical sourcing. The whole process was honestly amazing. They gave me tons of info about where the ring came from and how it was made, plus they offered personalized service and consultations in their showrooms. Every part of dealing with this company was top-notch. I felt good knowing that my ring was not only gorgeous but also made in a way that helps the environment and society.