Brilliant Earth - Reviews and experiences

So, I went to this place to get my mom's ring, and it was super easy! I had a great time choosing the shiny diamond for the setting she liked. The cost was pretty good, way better than a fancy jewelry store. The ring was a tad big, but no biggie. In general, we're really happy with it and everything went well!

I just bought wedding bands from this company and let me tell you, it was a total nightmare. The whole thing was so stressful and disappointing. The company was sketchy as heck, I wouldn't suggest them to anyone. Buying wedding bands should not be this much of a headache.

I was really blown away by how honest and informative the company was about where they get their jewelry materials and how their pieces are made. The customer service was top-notch and I felt like a VIP the whole time I was shopping. The jewelry quality was even better than I had hoped for, and I'm so happy to have such a beautifully made piece in my collection. I definitely think this company is a great choice for anyone looking for ethical and high-quality jewelry.

The customer service at this place is just terrible. They make you sign an NDA just to hide how bad their service really is. I can't stress this enough, do not buy from them, it's a mistake.

I ordered a diamond engagement ring and let me tell you, it was a total nightmare. The customer service was terrible, and the company was not being straight with me at all. Every time I reached out about my order, they just kept giving me false hope and misinformation. The so-called supervisor I talked to didn't do anything to help, even though I gave them many chances to fix things. It seems like they just like to talk but don't actually do anything. I was so done with all the lies and promises that never turned out to be true.

My partner and I had a great time with the sales guy. He was really nice, listened to us, and knew his stuff. He took the time to answer all our questions and went above and beyond what we expected. We were glad that he treated us well as a same-sex couple and didn't pressure us at all to buy anything. We found the perfect rings and for sure will come back to get our engagement rings and wedding bands from there in the future.

I was so happy with the engagement rings I ordered and the customer service I received. Despite some bad reviews I had read, the rings were beautifully made and showed up earlier than I expected, which was great for surprising my fiancé. The staff even called me a few times to double-check my details, proving their commitment to getting everything right. Whenever I called to ask about the progress, they were quick and helpful. It's too bad not everyone has had the same good experience, but I hope the company keeps getting better so everyone can have a smooth and easy time when buying such important pieces. What I like most about the company is their dedication to clean, conflict-free, recycled, and remade jewelry.

I just bought a really awesome engagement ring from this company that's all about ethical sourcing. The whole process was honestly amazing. They gave me tons of info about where the ring came from and how it was made, plus they offered personalized service and consultations in their showrooms. Every part of dealing with this company was top-notch. I felt good knowing that my ring was not only gorgeous but also made in a way that helps the environment and society.

My partner and I went to check out some rings for the first time. The guy, Jeffrey, who helped us was super nice and helped us find exactly what we were looking for. He was really good at explaining everything and even took notes to remember our preferences. We will definitely be coming back here again!

I had a great time at this awesome jewelry store. The employees were super knowledgeable and friendly, helping me pick out the perfect piece. The showroom was elegant and had a cozy feel. The quality of their products was top-notch, and I trusted their ethical sourcing. I definitely recommend this company to anyone looking for high-quality, ethically sourced fine jewelry.