Bric's - Reviews and experiences

Eh, don't waste your time with them, eh! They don't give a hoot about you at all. I asked for help with a problem and they just acted like I was invisible, eh. Such a lousy company, save your loonies, eh!

I can't believe how awful that company was. The customer service was not just rude, it was downright mean. How can they treat people like that and still stay in business? It's just unbelievable. That whole experience really turned me off and I definitely won't be buying from them anymore.

I can't believe the terrible customer service I got from this company. The handle of my purchase broke within a year, so I contacted customer care for a replacement. They said they would send me a new handle, but after reaching out multiple times, I still haven't heard back from them. It's not right for a company to ignore their customers like that. I'm really disappointed with the service I've gotten and I wouldn't suggest buying from them.

I got in touch with the company in late November 2023 because I needed a replacement part for the broken handle on my carry-on spinner case. It took a bit of back and forth with different service agents since there wasn't one in my country, but eventually, someone from Carucci Care helped me out. I sent them photos and product codes, paid the invoice quickly, but I'm still waiting for the part to show up. Even after following up multiple times, it hasn't arrived. When I reached out to Bric's USA for help, they couldn't assist me because I'm outside the US. As a global luggage supplier, I expected better support for my post-sales needs. It feels like there's a big gap in customer service, especially when it comes to international customers like me. I'm let down by the lack of care and help for post-sales service, especially considering the brand's reputation and prices. I'll be patient and wait for the part, but I won't be buying from this brand again.

The handle on my suitcase broke after only a few uses. I was really surprised to see how bad the quality was when I opened it up. It was a pain waiting for a replacement handle, it took almost a month to get here. And when it finally did, it was obvious that it was already used and damaged. I tried contacting their team about it, but they just ignored me and didn't offer any help. I definitely won't be buying from them again, and I would warn others to stay away too.

I just bought a new suitcase at the store and I gotta say, I was super impressed with the service. Evie and Stephany, the sales gals, really knew their stuff and they went out of their way to help me pick the perfect bag. They took the time to answer all my questions and gave me all the info I needed on the product, warranty, and even different brands. Their professionalism and product knowledge really shone through and I left the store feeling happy with my purchase.

I bought a suitcase from this company thinking it would be really good, but man, was I ever let down. After only a few months, the lock on the suitcase just up and broke on me. I reached out to customer service, hoping they would fix it for me under warranty, but nope, they just said no. They claimed the damage wasn't covered because it could have been caused by neglect or accidents, which wasn't the case at all. It's annoying that they didn't even give me a chance to explain or try to figure something out.