Bric's - Reviews and experiences

I recently bought a carry-on bag from this company that was super expensive. But man, was I let down when the handle wouldn't stay up - totally useless! I tried contacting their customer service through email on their site, and after two whole months of going back and forth, I'm still nowhere closer to getting it fixed. They just keep sending me to different emails and WhatsApp numbers, not offering any help at all. Do yourself a favour and steer clear of this company, their stuff is way too pricey for such lousy quality.

Eh, so I bought a backpack from this company, eh? Turns out, that thing was super cheap quality - one of the zippers broke after only a couple of times using it, eh! And to top it off, Fedex slammed me with unexpected import duties and taxes, even though the company's website said they'd cover all the fees. When I tried to talk to customer service for help, all I got was a generic email saying they passed my issue to the right department, but then, nothing! No follow-up, no solution. Honestly, it's a real shame that this bad experience means I won't be giving them any more of my business in the future.

I'm really disappointed with the suitcase I bought from this brand. I only used it twice and already one of the wheels broke. I reached out to them back in September for a replacement, but I'm still waiting. The customer service has been terrible and the way this company treats its customers is just shocking. I suggest saving your money and buying from a brand that actually cares about their customers.

I just bought some new luggage and I am so let down by the quality. The wheels keep falling off, zippers are breaking, stitching is coming undone, and the color on the fabric is fading way too fast. I used to be a fan of this brand's old stuff, but these new ones are just not cutting it. And to top it off, the customer service hasn't been much help, and they won't even honor the warranty for any of the problems I've had. I definitely wouldn't suggest buying anything from this brand because it's just not worth the money.

This luggage is such a letdown. I've only used it a few times and already the handle fell off and the seams are coming undone. It's pretty much brand new but looks like it's done for. It's crazy how much I paid for this only for it to fail me so quickly. I wouldn't recommend buying this luggage at all.

Two Bric bags, both with buckle breaks. The first bag broke on day one! Customer service was no good, making empty promises about replacements and not responding to emails. Today, the second bag broke again with a strap buckle problem during normal use. While Bric bags may look nice, they're actually cheaply made with parts that break easily. Save your money and skip these bags, it's not worth the hassle of complaining.