Bric's - Reviews and experiences

I recently bought three pieces of luggage from this company and I have to say, I'm really disappointed with the service. It's been six weeks since I placed my order and paid for everything, but I still haven't gotten my stuff. I've tried calling and emailing them multiple times, but I haven't heard anything back. This kind of customer service is just not okay and it's making me really frustrated and let down. I can't believe that in this day and age, a company can't even tell me where my order is. If you're thinking about buying from this company, I would definitely suggest you think twice because the lack of communication and follow-up is just terrible.

This has gotta be the worst online shopping experience I've ever had. I ordered a backpack on January 12, 2024, and since then, it's just been terrible service all the way. I've tried reaching out to their team multiple times using different methods, and spent over 6 hours in total just trying to figure out where my order was. It wasn't until February 15, 2024 that I finally got a refund and an email from a staff member named Barbara saying that my bag somehow magically ended up back in Italy. So instead of getting my order, they gave me the option to place another one. What a joke! I even tried contacting the CEO, but nothing seemed to work. They had my money for a whole month and still couldn't manage to send me my order. Absolutely unacceptable!