BOXLUNCH - Reviews and experiences

I recently ordered a Funko collectible from this company and the packaging was in really bad shape when it arrived. The box was all beat up, so I got in touch with customer service right away to ask about returning it. They sent me a return label, and I shipped the item back pronto. But it's been weeks now, and still no refund! When I got back in touch with their customer service team, they said my package got lost, even though the tracking number clearly shows it was delivered. This whole deal has been super frustrating and a total waste of time. I'm definitely not going to be buying anything from them again.

My recent experience with this company has been really frustrating, eh. I ordered a bunch of stuff back in July, and it's almost October now and I still haven't gotten my stuff or my money back. I've reached out to customer service four times, but each time I get different info. One person said my items were refunded, but another said they were on their way. The last person told me my order is still being processed and canceling it will take a long time, even though it was supposed to be done three weeks ago. This kind of incompetence and lack of consistency just ain't right.

I had a pretty awful experience trying to return stuff to this company. I brought the items back to the store, but they only gave me back half of my cash, which really ticked me off. I didn't feel like spending hours fighting to get the rest of the money that should have been mine. If you're thinking of making a return or anything like that, I'd suggest avoiding this company.