boohoo

boohoo reviews

22 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
86%
Would buy here again
Ordering
8.8
Service
8.6
Pricing
8.0
Delivery
8.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Purchased a dress

9.0

"I just bought something and ran into a problem with my order. But Stacey, the customer service rep, was a total gem. She fixed my goof right away a..."

Critical

Delayed order refund

4.0

"I had a really bad experience with my order from this company. I ordered it in August and was supposed to get it in September, but it never came. W..."

Most Voted

My new clothes

9.5

"So, y'know, I ordered some new clothes and I was, like, super excited to get them. But then I was, like, kinda worried 'cause I didn'..."

Reviews (22)

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My new clothes

J

9 reviews

9.5
Overall Rating
Would buy here again
Yes

So, y'know, I ordered some new clothes and I was, like, super excited to get them. But then I was, like, kinda worried 'cause I didn't know where my package was. So I sent an email to customer service and they got back to me, like, super fast! Courtney was, like, really nice and told me where my order was. It made me feel, like, so much better, especially with everything going on right now. Thanks, Courtney!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Excellent customer service

L

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a bit of trouble with my order the other day - it got lost in transit. But let me tell you, the customer service team was amazing! They helped me track down my package and even sent me a new order with rush delivery. I was really impressed with how quick they were in responding to my worries. Plus, they gave me different ways to get in touch with them, which was super helpful. It was such a relief to have such efficient and understanding help when things were getting frustrating.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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About boohoo

Boohoo is a UK-based online fashion retailer, specializing in own-brand clothing aimed at the 16 to 30-year-old demographic. Founded in Manchester in 2006 by Mahmud Kamani and Carol Kane, the company has rapidly expanded its presence internationally. Boohoo is known for its affordable, on-trend clothing and accessories, frequently updating its offerings to reflect the latest fashion trends. Over the years, Boohoo has acquired several other fashion brands, further broadening its product range and market reach. The company's growth strategy emphasizes fast fashion and agility in response to changing fashion tastes, leveraging social media and online marketing to engage with its target audience.

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Contact Information

🌐 us.boohoo.com

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Last update: November 29, 2024

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