boohoo - Reviews and experiences

I just bought something and ran into a problem with my order. But Stacey, the customer service rep, was a total gem. She fixed my goof right away and was so nice the whole time. I really appreciate the awesome help she gave me. Thanks, Stacey!

Hey, so I had to change my address for an order, and I was totally panicking because I thought it couldn't be updated. But then I talked to Samantha, and let me tell you, she was amazing. She fixed the problem really quickly, and I was so relieved. A big shoutout to her for the fast and awesome service!

I just noticed I typed in the wrong address for my order and right away I messaged customer service on WhatsApp. Ms. Marianne was so helpful and quickly fixed the address mix-up. She made sure my order would be sent to the right place. I'm really thankful for the fast and professional help I got from customer service. Thanks for the great service!

I just had a package that didn't show up when it was supposed to, and even though the delivery person said it was dropped off, it never made it to me. I decided to get in touch with customer service and to my surprise, they responded super quickly and were really helpful. Colette helped me out, asking all the right questions and in the end, got me my money back. I was really impressed by how professional and committed the customer service team was.

Oh man, I ordered these really cute clothes but because I entered the wrong address, my package didn't show up! I felt so silly! But then this guy, Haseeb, was amazing and sent me a new one right away! He totally saved the day and I got my stuff in record time! Woo hoo!

I was so pumped to get my order from this company for my birthday outfit, but when I opened it, I saw that it got wrecked ‘cause it was poorly wrapped. The item I was looking forward to was all messed up, and I was so upset. But when I got in touch with their customer service, my irritation disappeared real quick. The person I talked to, couldn’t catch their name properly, was super helpful and wasted no time in giving me my money back. Gotta say, their stuff is top-notch, but it was their customer service that really impressed me.

I contacted about some boots and Lucy got back to me right away. It was nice to get such a friendly and personalized message. Knowing there are actual people responding to my emails makes me feel better, especially if there are any problems with my orders later on. Lucy's customer service was really great, and I'm thankful for it.

So, y'know, I ordered some new clothes and I was, like, super excited to get them. But then I was, like, kinda worried 'cause I didn't know where my package was. So I sent an email to customer service and they got back to me, like, super fast! Courtney was, like, really nice and told me where my order was. It made me feel, like, so much better, especially with everything going on right now. Thanks, Courtney!

I had a bit of trouble with my order the other day - it got lost in transit. But let me tell you, the customer service team was amazing! They helped me track down my package and even sent me a new order with rush delivery. I was really impressed with how quick they were in responding to my worries. Plus, they gave me different ways to get in touch with them, which was super helpful. It was such a relief to have such efficient and understanding help when things were getting frustrating.