Bonobos - Reviews and experiences

I recently bought some stuff from this store and even though the products were good, I had a really annoying time trying to reach customer service. It felt like nobody was ever around to pick up the phone and it took them three whole business days to even reply to my email. That kind of service is just not acceptable and it makes me wonder if they really give a darn about their customers. So now, I try to steer clear of shopping there as much as I can and look for places that treat their customers better.

I gotta say, my experience with this company has been really disappointing. The products are okay, but the customer service is seriously lacking. It's been almost impossible to get ahold of anyone for help through text, phone or email. I even got my credit card company involved and still no response from this company. I really don't recommend ordering from them, it's just been frustrating and disappointing overall.

The customer service at this store ain't top-notch and it's missing that personal touch, ya know? It seems like they just wanna rush ya off the phone without really caring about your concerns or making you feel important. As someone who's been comin' here for a while now, I was pretty disappointed by the way they brushed off my questions and didn't take my concerns seriously. It feels like the staff just think they're always right 'cause they've been around for so long, but that ain't the truth. Good customer service means listenin' to the customer, dealin' with their problems, and makin' 'em feel heard and respected. Unfortunately, that wasn't my experience here.