Bonobos

Bonobos - Reviews and experiences

Average rating
6.6 /10
Based on 11 reviews
Oct 2023-Mar 2024
Star distribution
51x
41x
37x
21x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (11)

Clothing order

Overall

I just ordered some clothes online and can you believe it, my personal info got leaked on the dark web! This happened back in January 2021 and it's totally not cool. They clearly don't care about keeping their customers' info safe and private. So disappointed and frustrated with this company. It's ridiculous how they care more about money than protecting our personal information. I'd definitely warn others to think twice before buying from them.

Accurate size chart, weird coupon use, average customer service, decent shipping speed, good selection in the Big & Tall section

Overall

As someone who's on the larger side, let me tell you, finding clothes that fit properly can be a real pain. But hey, I gotta give credit where it's due - the size chart at this place is bang on. It's a relief to finally know what size to order without having to deal with the hassle of returning stuff that doesn't fit. However, I did run into some issues with their coupon system. It can be a bit wonky and doesn't always work right. The customer service experience has taken a hit ever since they got sucked up by a big-box retailer, which is a bummer. It feels like they've lost that personal touch and attention to detail in the process. On the bright side, their shipping speed is actually pretty impressive. I've gotten my orders quickly, which is a nice surprise compared to other online stores. And let's not forget about the Big & Tall section - they've got a decent selection of clothes there, which is a nice change from the limited options I usually see. Overall, I'd say give this place a shot, but maybe not with overwhelming enthusiasm.

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About Bonobos

Bonobos is an American apparel company that primarily focuses on men's clothing. Founded in 2007 by Stanford Business School students Andy Dunn and Brian Spaly, the company started with the aim of solving fit problems associated with men's pants. Recognized for its innovative approach to menswear, Bonobos extended its product line to include a broad range of clothing items, such as suits, shirts, and outerwear. The brand differentiates itself through a strong emphasis on fit, customer service, and a unique e-commerce-driven business model that includes guide shops where customers can try on clothing before placing an online order. In 2017, Walmart acquired Bonobos for $310 million, aiming to expand its fashion and online offerings.

Contact Information

🌐 bonobos.com

Categories Bonobos

Last update: November 29, 2024

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