BOBBI BROWN COSMETICS - Reviews and experiences

I went to a store in Oudaan Antwerpen the other day looking forward to picking up some new makeup goodies. But you know, I was let down by the lack of help from the staff. I was all set to drop some serious cash on makeup, but the workers just didn't seem interested in helping out. They kept saying they were on break or working solo. It was pretty disappointing to see such unprofessionalism, and it left me feeling frustrated and unsatisfied with the whole experience.

I bought two things and was told I'd get a free gift set and some samples along with my order. But when it came, those extras were nowhere to be found. I got in touch with customer service, and they told me that since I bought a 'new' product, I wasn't qualified for the deal. Nowhere did it say that in the terms and conditions. I felt let down by this misleading advertising and subpar customer service. Even though I liked what I got, I'm sending it back on principle. I won't be shopping directly from their website again.

I had a frustrating experience with their customer service team when I tried to get some help with the BB Access loyalty program issue. I decided to contact them through WhatsApp, thinking it would be a fast way to sort things out. But the person I talked to seemed bored and gave short, unhelpful answers. It was clear they didn't really want to help me at all. Their attitude was disappointing and made me feel like they didn't appreciate me as a customer.