BOBBI BROWN COSMETICS - Reviews and experiences

I just bought some stuff from that online store, and I gotta say, it was a real letdown. The website was a pain to use, and after I finally picked out what I wanted, the darn thing crashed right when I was about to hit 'order'. The chat support was no help at all, took forever to respond, and their answers didn't even make sense. The customer service folks were rude and didn't seem to care about my concerns. I checked out some other reviews and realized I'm not the only one who had a bad time with them. I definitely won't be shopping there again.

Let me tell ya, trying to place an order on this website was like tryin' to find your way out of a maze with a blindfold on. First, I added items to my basket, tried to use a promo code, and then got hit with an "invalid" message outta nowhere. So I had to beg their virtual assistant for help, and turns out they told me I needed an online account to keep goin'. All right, I set up an account, added items to my basket again, and what d'ya know? There was no "submit order" button anywhere, just somethin' vague about home delivery. I even put in my home address on my profile, still no luck. It was so dang frustrating and a total waste of my time, eh.

I was super excited to buy stuff from this company at first, but man, their online ordering system is a total nightmare. I've been trying to place orders on their website for months, but it's just one frustrating glitch after another. Every time I try to check out, I get charged for my stuff but then I don't get any confirmation, so I'm just stuck with a full cart and no way to actually buy anything. It's been such a frustrating and disappointing experience.

Their customer support hasn't been any better. Instead of actually helping me fix the issues with my orders, all they do is give me useless discount codes that I can't even use because I can't complete a purchase. They're not addressing the real problem and it makes me feel like they don't care about me as a customer.

I'm really let down by how little they seem to care about fixing these issues that are stopping loyal customers like me from having a good shopping experience. Ignoring customer satisfaction and refusing to deal with these problems is just gonna push people away.

I tried so many times to order online, eh, but the website kept saying my address doesn't even exist. Like, seriously? How am I supposed to get my makeup if it doesn't even think I live somewhere, eh? Then I tried to chat with someone online for help, and after, like, forever filling out forms, they were just like, "Sorry, come back tomorrow." Ugh, talk about annoying and exhausting, eh! In the end, I just ordered from another brand that's way better anyways, so no big loss there.