BOBBI BROWN COSMETICS - Reviews and experiences

So I had this really frustrating situation with this company I ordered from. I placed my order late at night and then realized the next morning that it was all wrong. I tried to cancel it using the button in the email they sent me, but it just kept taking me to their website. I reached out to their Technical Services and they said they'd try to cancel the order from their end, but nothing happened. And the cancel button on both my laptop and phone just wouldn't work either. Then, on top of all that, I had to ship the order back myself, which cost me like $15-20, and I didn't even get any kind of acknowledgement or compensation for their messed up system. And to make things even worse, the chat agent I talked to seemed totally overwhelmed, they couldn't keep up with the conversation and didn't really offer any helpful solutions. It was just a total disaster, honestly. I'd recommend going with companies that actually care about their customers and have better products and service.

My experience with returning stuff I bought online was such a headache, eh. I did everything right through their website to return the items, but even after sending them back, I never got my money back. It's been super frustrating trying to prove that I actually did the return, and now I'm stuck still paying for things I don't even have. This whole situation has been a major letdown and really makes me wary of using their return policies again, you know?

So I bought some skincare stuff from this shop recently, and man, did it mess up my skin! Got a wicked eczema reaction around my eyes. Not cool. And you know what's even worse? They didn't even say sorry or give me my money back right away. When I tried to return the products, they gave me the wrong address, making it a pain for the courier to deliver them. Still haven't seen a refund yet. Like seriously, how can a fancy company like this not do right by their customers? I've already reported them and will take it up a notch if needed.

I contacted the customer service team on WhatsApp to ask about returning a foundation that didn't work out for me. Sadly, they said they wouldn't send me a return label and told me to pay for shipping myself. To make matters worse, the agent's responses were kinda condescending and rude, which made me feel pretty unappreciated as a customer. I even sent an email to their customer service team like they asked, but I never got any response back. All in all, I'm really unhappy with both the product and the way they treated me as a customer.