Bench - Reviews and experiences

I just got my order of joggers and t-shirts and they said no refunds or returns because it's final sale now. Why wasn't it final sale when I bought it? This isn't okay, I won't be shopping here again.

I just bought a BBQ jacket in extra large, but they sent me the wrong one, not once, not twice, but three times! And to top it off, I still haven't gotten my refund after sending them back. I've emailed them multiple times with no response. It's disappointing to see a company that used to be so good now acting so careless and unprofessional.

I got this hoodie and jacket from the store and I used my mom's Paypal to pay for it. But then when I wanted to return it, they wouldn't give me my money back! They only offered me a gift card and it made me really angry. I don't want anything from them anymore. I'm hoping Paypal can help me with this.

Eh, don't bother buying stuff online, eh! I ordered a sweater and when I tried to return it, they asked why. I told them, but then they never got back to me, eh! I've been sending emails but they're straight up ignoring me. Their customer service is absolute trash, eh!

I'm really unhappy with the customer service from this company. They didn't answer my calls or emails, and they won't take back items or give refunds. It's just not right that they aren't being responsible or upfront about things.

I was shopping online on Black Friday and I ended up buying two of the same dress in different sizes since I wasn't sure which one would fit me. Turns out, neither size worked for me and I wanted to exchange them. But here's the kicker, their return policy was ridiculous! They claimed it was final sale, even though there was no mention of that on their site. I tried contacting them through email several times but never heard back. Thankfully, when I went to a Bench store, they allowed me to exchange the items without any issues. So what's up with the double standard, Bench?