Autonomous - Reviews and experiences

I had a problem with cracks in my backrest so I needed to make a warranty claim, but I couldn't find my order ID because I didn't have access to my old email anymore. So, I decided to contact customer service through the chat for help. I was pleasantly surprised by how helpful and efficient Ken was. He not only helped me retrieve my order ID but also guided me through the warranty claim process. Even though I was hesitant at first because of bad experiences with other companies' customer service, I was very impressed with how easy and effective the support was. Ken's quick and professional help not only fixed my issue but also made me feel satisfied and reassured. I highly recommend their customer service for any concerns or questions. Thank you, Ken!

I called customer service the other day because I needed a new seat for my chair. The person I talked to, Alice, was super quick and helpful. She gave me the option to get a replacement seat and was really nice to deal with. But I do have one thing on my mind about how the company does replacements. This is the second time I've had to replace parts on my chair (the arm rests a few years ago) because I use it every day. The problem I had was that I had to dig up my original order number to get the replacement process moving. It took me a while to find it, and I think it would be better for customers if there was an easier way to get replacement parts. Despite this issue, I still think the company's products and service are really good.