Aroma Retail - Reviews and experiences

So I got this diffuser from the store, eh? But turns out it was busted right out of the box. Took it back, no problem, but they charged me for the shipping which seemed unfair, you know? Customer service wasn't too helpful either, didn't really fix the issue. And get this, they wanted me to take down my review even though I showed them videos of the loud noise it was making!

I bought a home fragrance machine from this place, and let me tell you, it was such a nightmare. The machine stopped working properly just two weeks after I got it. I took it back to the store and they showed me how to do a reset, but that didn't fix the issue. I had to reset it every single day just to make it work for a few days. When I brought it back to the store again, they said their technicians would test it and let me know by Monday. But when they finally called, they seemed more worried about the time being wrong rather than the machine not working at all. They said it was fixed, but once I got it back home, it only worked for 15 minutes before stopping again. I asked for a replacement, but they refused unless their technicians found a problem. This machine is so bad, and I really regret spending my hard-earned money on it.