Arhaus - Reviews and experiences

I got some furniture and it came right on time, just like they promised. One piece was a little banged up, but they're sending me a replacement on Monday. I'm super happy with their service!

I bought a sofa from a furniture store in Wexford, PA recently. Just a week after it was delivered, I saw a finishing nail sticking out from one of the corners. It ripped through my pants and scratched my thigh as I walked by. I told the salesperson about this on December 21st. After a bunch of emails and waiting for 14 days, I finally got a call from the "Concierge" Customer care on January 4th. They said I had to wait until February 3rd for a third-party furniture technician to come and check out the defect. This whole thing is taking way too long, and they're not living up to their promises of great "Concierge" Service. The awesome service I got in the showroom seemed to disappear as soon as I made the purchase. I'm really let down by this whole experience, especially since it was my first time buying from this store.