Arhaus - Reviews and experiences

Overall, my experience with the furniture store has been pretty good. The quality and size of the furniture have met my expectations. But, man, their shipping times are just terrible. I normally don't like to leave negative reviews, but I was really upset when I found out they cancelled an order I placed months ago without telling me. When I reached out to customer service, the person said I had requested the cancellation through email, which was completely false. Even though I've spent a lot of money with them in the past, the person didn't own up to the mistake and just told me to reorder at a higher price. It was really disappointing that they didn't take responsibility, and it might make me stop being a loyal customer.

My experience at Arhaus was so disappointing. The customer service at the Boca Raton showroom was just terrible. The lack of professionalism and communication from the staff blew my mind. When I called the showroom, the phone just kept ringing and nobody would answer. And even when I finally got through to someone, they promised to call me back but never did. It felt like the designers there couldn't make a decision without going through one person. And that person couldn't even get a simple desk chair shipped on time. My money was stuck for months, and now I have to wait for a refund because the chair is no longer available. It's just so frustrating. It's obvious that there are some big issues within the company that need to be fixed right away.