Arhaus - Reviews and experiences

Bought the bed, eh, but it ended up being too big for our king-sized mattress, leaving this annoying 4-inch gap, you know? Talked to the concierge, they were nice about it, but didn't really offer a solution even after I sent them photos, eh. Had to end up paying a 10% restocking fee for the return, since they didn't think it was Arhaus' fault. Pretty bad customer service experience, to be honest.

So, I recently bought some stuff from this place and oh man, it was a total gong show. None of the items I got looked anything like the pictures online. The Sofa Console Table was like, way darker in person, and those fur white poofs were saggy and smaller than I thought they'd be. When I tried to return them, it was a total nightmare. The delivery was cool, they dropped off my stuff, but when they came to pick it up, it was a whole different story. The head honcho over there was giving me grief about scheduling the pick-up, insisting I wait around all day. Like seriously? I had to fight for a reasonable pick-up time, which was so annoying. The Assistant Manager wasn't much better, couldn't do simple math and kept messing up my refund. I had to explain it over and over till they gave me the right amount back. I won't be shopping there again, what a waste of time and energy. I had to dispute the charges on my credit card just to get my money back for the stuff they were keeping in their warehouse without giving me credit for the returns.

I bought some furniture and man, it was all messed up! The chairs didn't even fit under the table like they were supposed to. When I called to get it fixed, they wanted to charge me a crazy amount to return them even though it was totally their fault. So not cool, eh?

I'm really disappointed with the outdoor pouf I bought recently. When I opened it up, there were bugs crawling around inside and it grossed me out. I quickly sealed it back up and contacted the store's customer service for a refund, sending in pictures of the bugs right away. Unfortunately, they never replied to my email so I decided to call them. The person on the phone gave me a lame excuse about the refund process needing approval from another company. They even said I'd only get my money back once they got theirs. I was so mad that I asked for an email confirming I could throw out the pouf while I waited for the refund. But then the lady on the phone got defensive and refused to send me an email, saying it wasn't their policy. Well, I guess I'll have to call my credit card company to sort out this mess.

I tried to return a faulty Christmas tree I bought from this company, and let me tell you, the customer service was just terrible. I called them multiple times, but they kept giving me the runaround, saying they needed approval from a third-party vendor for the return. Like, seriously? I bought the tree directly from them! The lack of communication and follow-up from their customer service team was so frustrating and disappointing. After trying 3 times to fix the issue, I've had enough and I won't be ordering from them again. It's really disappointing to see such a well-known company drop the ball on customer service like this.

We recently made the mistake of ordering Nomad Snow chairs instead of Nomad Stone chairs from this company for our new home. We needed chairs to match our table, but the similar names and abbreviations made it easy to mix them up. We contacted customer service before the chairs were delivered, hoping to fix the error. However, we were surprised when they asked us to pay $700 in restocking and delivery fees just to change the color. This kind of customer service left us feeling disappointed and frustrated.