Arhaus - Reviews and experiences

I bought a couch from this store not too long ago, and honestly, I'm so disappointed with it. I paid a pretty penny for it, but it's basically garbage. Feathers are always coming out of it and the construction feels weak. My old 30-year-old couch is in better shape. I'm really not satisfied with my purchase. If you're looking for something better, maybe check out Bobs furniture. They have higher quality stuff for way cheaper.

I recently got some new furniture – a big sectional couch, dining room table, and ten chairs for the dining room. But, to be honest, dealing with the company hasn't been great. The fancy 'performance' fabric we picked out ended up being really poor quality. My dog's muddy paws left stains on it just 2 days after we got it. Even though we got the warranty, they wouldn't clean it, saying it was just 'normal wear and tear'. After a lot of back and forth, they finally agreed to have it cleaned professionally, but it just made the stains worse. The replacement couch they sent had cuts in the fabric from the box cutters. When we told them about it, they just ignored us. I'm so disappointed – the fabric isn't great, the warranty didn't help, and their customer service is seriously lacking.

My experience with the stuff I bought from this store was a total disaster. First off, the $15,000 couch I got showed up with one piece not put together right, causing a lot of trouble to get it sorted out. And then, the $1,500 nightstand I got had the paint start coming off after just three weeks of using it, leading to a long and frustrating ordeal to get it swapped out. All in all, dealing with this company has been nothing but a nightmare, and I wouldn't suggest anyone shop here.

I gotta say, their customer service ain't the best based on my experience, but you can't deny that the furniture at this place is top-notch. Most of the stuff in my home is from there, and besides one issue with a bed that got discontinued pretty quickly, I've been happy with how sturdy and nice-looking their products are. It's a shame that their customer service doesn't match the quality of their furniture, 'cause it can really turn people off. But I gotta give credit where it's due - their furniture's design and quality are outstanding, so it's hard for me to even think about going somewhere else for home furnishings.

I'm really let down by the Sullivan Sectional - the quality and performance just aren't up to par. The fabric started looking worn out after only four months of normal use, which shouldn't happen with a sofa at this price point. I've had sectionals from other high-end brands that lasted way longer without any problems. And on top of that, the customer service from Arhaus was a letdown too. It took them four months to deny my service request, claiming it was just "normal wear and tear."

I bought a bunch of furniture a while back - an armoire, a bed, a coffee table, a dining table, and a side dresser - and I gotta say, they're top-notch. It's been 6 years since I got them, and they're still in great shape. These pieces are gonna be around for generations, that's for sure. The quality and strength of these things are seriously impressive.