Aosom - Reviews and experiences

The camping chairs I bought from this store were really good quality and not too pricey. But I had a little problem with one of them, so I reached out to customer service. They were super quick to help me out and fix the issue. This is the second time I've bought from this store and both times have been great.

I had some issues with my order on the website so I decided to contact customer service for help. The service team was super helpful and quick in fixing the problem. It turns out I accidentally ordered twice, but they were able to sort it out right away. I was happy to see the refund show up on my credit card without any issues. To top it off, my order arrived earlier than expected. I really appreciate the great customer service and fast delivery. Thanks to the team for their hard work!

I just found the perfect kitchen table and I'm loving it! It fits so well in my dining room, and putting it together was a breeze. Surprisingly, it arrived quickly even though it was shipped from another province. I'll definitely be shopping for more furniture from this store in the future. Thanks for the awesome service!

I have never had the need to write a negative review about a company before, but I am so upset over my dealings with AOSOM, I had to post it somewhere as I cannot leave a review on their website now. So here is my experience with AOSOM, I ordered a 10x12 hard top gazebo last July for my cabin.spending over $1700, the reviews indicated the roof panels probably won’t withstand the Canadian winters with the amount of snow we typically get, so i removed the roof panels in October.
This April I re-installed the roof panels and looked forward to the summer and being able to sit outside with the fly nets attached to the gazebo, we get a lot of flies early summer months. In the beginning of June we experienced a storm with strong wind which evidentially 2 panels from 3 sides of the gazebo.
i was 2 weeks trying to get in contact with customer service at AOSOM by phone with no luck, hoping to get replacement panels. Being frustrated I emailed them and asked them to contact Me by phone, they refused to call me and would only correspond via email. After many emails and attempts to have someone call me, I was informed via email that they will do nothing for me and the panels cannot be bought separately, I would have to buy another gazebo for the current sale price of $1100.
i requested to have a supervisor or manager call me and was told, I am outside the 90 day window and they will not help me with my issue.
this is terrible customer service and ignorance at its best, I have a gazebo not even a year old that is garbage and there is nothing I can do to repair it.
never will I ever order from this company again and will attempt to warn other consumers any way I can, i have underwear that lasted longer then this product. this is what happens when you don’t buy local. Hope this saves at least one person from being ripped off.