Spotlight: What are our customers saying?
The gazebo was extremely hard to assemble do to the fact that the screws and bolts were inferior.They would ... and the bolts that were attached would spind freely.I would not recomend this product...Read on
I purchased wicker patio furniture 2 summers ago. After 1 year the wicker started to break. I called the company to have the pieces replaced and they refused to do anything for me. Now I am stuck w...Read on
Sudden windstorm caused the canopy locking screws to snap when swing was only a few months old. Customer service reps were polite and courteous but company does not stock parts. Buyers beware.......Read on
I bought a pet stroller in January and it has performed very well so far, and I will continue to observe it in the future.Read on
I bought a PawHut 2-In-1 Dog Bicycle Trailer / Stroller Pet Carrier with 360 Swivel Wheel Hitch Suspension Safety Flag. The wheels would not stay inflated, and it was only used once. The next year ...Read on
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The gazebo was extremely hard to assemble do to the fact that the screws and bolts were inferior.They would ... and the bolts that were attached would spind freely.I would not recomend this product from Aosom.The roof panels are extremely flimsy as well.The service and ordering was fine but poor product.
Wicker Patio Furniture Falling Apart After 1 Year
I purchased wicker patio furniture 2 summers ago. After 1 year the wicker started to break. I called the company to have the pieces replaced and they refused to do anything for me. Now I am stuck with $thousand of patio furniture that looks like cheap junk. Not happy with the product or the company.
Sudden windstorm caused the canopy locking screws to snap when swing was only a few months old. Customer service reps were polite and courteous but company does not stock parts. Buyers beware.....your purchase may become useless if something breaks unexpectedly!
I bought a pet stroller in January and it has performed very well so far, and I will continue to observe it in the future.
Aosom 2In1 Dog Bicycle Trailer Stroller Pet Carrier with 360 Swivel Wheel Hitch
I bought a PawHut 2-In-1 Dog Bicycle Trailer / Stroller Pet Carrier with 360 Swivel Wheel Hitch Suspension Safety Flag. The wheels would not stay inflated, and it was only used once. The next year I bought a new one instead of trying to fix the first one. I ordered three times and finally got one where the wheels would stay inflated. Just went to take the dogs out for the 1st time and again wheels are deflated. Never even got to use. Because its over the 30 day policy, there is nothing they will do. I even asked the CSR if there was anything at all, she or the parts department could do. I couldn't even get a 'no' just a 'nahhh'. Very rude and condescending as well. I usually try to support smaller businesses and have purchased much from this company. But this was the final straw. My purchases will be made from Amazon from now on.
Last December my wife and I bought two “Aosom” greenhouses: a small clear plastic 8' x 10' and a large white plastic 10' x 15'. The small "Aosom" greenhouse was bought through Loblaws. The large greenhouse was bought directly from Aosom. We installed them around the beginning of May. I had to do some modifications to the units. I enumerate them below.
Cut windows (with Velcro to close them) to let the wind go through. Otherwise the wind was bending it out of shape.
Tack down the base rods with pegs to stop the wind from lifting the unit off the ground.
Put guy ropes on. All these things to prevent the greenhouse from becoming too consorted by the wind.
Tape (yes, duct tape) several of the plastic joints which were beginning to split.
The large 10' x 15' greenhouse:
Tack down the base rods with pegs.
Put on heavier guy lines than those supplied.
Use heavier pegs to hold the guy lines.
I was impressed with the construction of the large greenhouse which uses an aluminum structure instead of plastic.
Then came the storm on May 21. Surprisingly the small greenhouse withstood the storm with no damage to it. However the large greenhouse, which I thought would have held up better than the small one did not hold up at all. It collapsed! Most of the aluminum rods were bent out of shape. Surprisingly the greenhouse white plastic covering stayed intact.
I emailed Aosom and asked if I could take back the damaged pieces to them for replacement? Their technical staff could use these parts to evaluate solutions to render their product more durable. Or I could take back the whole frame and have it replaced?
The answer I received was that the unit was guaranteed for 90 days. They apologized for any inconvenience but refused to do anything about the situation.
I replied to Aosom that I had bought the unit in December but had to wait for winter to pass before using the greenhouse. Their response surprised me. They were willing, “as a goodwill gesture” to offer me a 5% discount on a futuer order!!!! Yes 5%!!!
Needless to say I did not take them up on this pitiful offer.
Both greenhouses are now completly useless. I have no frame for the large greenhouse and the small one has so many rips, mostly along the seem lines, that it is not useable. And the joints in the frame are coming apart.
Would you actually think of buying Aosom product afer this debacle?
I bought a 240$ ottoman from them and after one month it started falling appart, screws fell, and fabric ripped. I contacted them after 4 months from purchase since I was very busy and I know it is a 1 year warranty, but they refused to help or change it which I find very greedy and consider them thieves. I am disappointed, I will never buy from them.
The bike broke very quickly as the resistance mechanism stopped working. Customer service refused to send a replacement part. Avoid this company like the plague
Bought a patio umbrella back in April. It doesn't stand straight. Keeps tilting sideways. Unsure this is normal. Tried many times to reach customer service, in vain. I don't recommend this company.
Wicker Patio Furniture
I am posting this note to make EVERYONE aware of the complete lack of quality for the wicker furniture that I purchased from this company and their complete refusal to stand by their garbage product. After less than a year, it started to break, such that it is unusable and looks like total cheap junk. And this is not inexpensive stuff. When I approached them to replace it, they told me that it was outside the 30-day replace period and outside the 90-day warranty period. I say again, I had this less than a year and this is what it looks like. I can't be criticized for not taking care of it. When not used, I had it covered with a quality cover. When stored over the winter, I stored it inside, covered. ???????????????? If I could give it a minus rating, I would. STAY AWAY. SAVE YOUR MONEY. BUY FROM A REPUTABLE VENDOR, NOT THIS RIP-OFF BUSINESS. RUN FOR THE HILLS AS FAST AS YOU CAN.