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Aosom
All reviewsAosom
30% Would buy here again
All reviews (10)
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gazebo
The gazebo was extremely hard to assemble do to the fact that the screws and bolts were inferior.They would ... and the bolts that were attached would spind freely.I would not recomend this product from Aosom.The roof panels are extremely flimsy as well.The service and ordering was fine but poor product.
Wicker Patio Furniture Falling Apart After 1 Year
I purchased wicker patio furniture 2 summers ago. After 1 year the wicker started to break. I called the company to have the pieces replaced and they refused to do anything for me. Now I am stuck with $thousand of patio furniture that looks like cheap junk. Not happy with the product or the company.
Canopy swing
Sudden windstorm caused the canopy locking screws to snap when swing was only a few months old. Customer service reps were polite and courteous but company does not stock parts. Buyers beware.....your purchase may become useless if something breaks unexpectedly!
pet stroller
I bought a pet stroller in January and it has performed very well so far, and I will continue to observe it in the future.
ottoman
I bought a 240$ ottoman from them and after one month it started falling appart, screws fell, and fabric ripped. I contacted them after 4 months from purchase since I was very busy and I know it is a 1 year warranty, but they refused to help or change it which I find very greedy and consider them thieves. I am disappointed, I will never buy from them.
Spin Bike
The bike broke very quickly as the resistance mechanism stopped working. Customer service refused to send a replacement part. Avoid this company like the plague
Patio umbrella
Bought a patio umbrella back in April. It doesn't stand straight. Keeps tilting sideways. Unsure this is normal. Tried many times to reach customer service, in vain. I don't recommend this company.
Wicker Patio Furniture
I am posting this note to make EVERYONE aware of the complete lack of quality for the wicker furniture that I purchased from this company and their complete refusal to stand by their garbage product. After less than a year, it started to break, such that it is unusable and looks like total cheap junk. And this is not inexpensive stuff. When I approached them to replace it, they told me that it was outside the 30-day replace period and outside the 90-day warranty period. I say again, I had this less than a year and this is what it looks like. I can't be criticized for not taking care of it. When not used, I had it covered with a quality cover. When stored over the winter, I stored it inside, covered. ???????????????? If I could give it a minus rating, I would. STAY AWAY. SAVE YOUR MONEY. BUY FROM A REPUTABLE VENDOR, NOT THIS RIP-OFF BUSINESS. RUN FOR THE HILLS AS FAST AS YOU CAN.
Patio Swing Set
I had purchased a 3 person patio swing set from Rona in Winnipeg. Over time the canopy has weathered and has holes in it and needs to be replaced. After some research I discovered that the swing set was made by Outsunny and the Canadian distributor is Aosom Canada.
I attempted to obtain a replacement canopy from Rona but this item is not carried by them. I then tried to phone Aosom Canada. No one ever answered their phone.
I then sent an email explaining my problem and was told the swing set had only a 90 day warranty. Wow. That is terrible! I was also told that Aosom does not sell a replacement canopy on their website and since its not available on their website I am not able to purchase one!
If one is not available for purchase any good company would replace the item for free.
It is absurd that a canopy replacement will not be supplied for a perfectly good swing. The swing itself was a heavy duty one and not cheap in quality or price.
One may suggest to obtain a aftermarket one. I would have but the measurements are different from anything available.SunLounger
Item arrived late and damaged. Lounger would not even unfold. Rust spots and scratches. Was told if I got it fixed locally(at MY EXPENSE) they would give a $13 dollar discount. Utter disgrace.
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