Aosom

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Aosom

17% Would buy here again

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Spotlight: What are our customers saying?

S
Steve Giovanelli
I purchased wicker patio furniture 2 summers ago. After 1 year the wicker started to break. I called the company to have the pieces replaced and they refused to do anything for me. Now I am stuck w...Read on
Y
Yvonne
Sudden windstorm caused the canopy locking screws to snap when swing was only a few months old. Customer service reps were polite and courteous but company does not stock parts. Buyers beware.......Read on
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Jacques
Bought a patio umbrella back in April. It doesn't stand straight. Keeps tilting sideways. Unsure this is normal. Tried many times to reach customer service, in vain. I don't recommend this company.Read on
S
Steve Giovanelli
I am posting this note to make EVERYONE aware of the complete lack of quality for the wicker furniture that I purchased from this company and their complete refusal to stand by their garbage produc...Read on
R
Rick
I had purchased a 3 person patio swing set from Rona in Winnipeg. Over time the canopy has weathered and has holes in it and needs to be replaced. After some research I discovered that the swing ...Read on

All reviews (6)

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    Wicker Patio Furniture Falling Apart After 1 Year

    I purchased wicker patio furniture 2 summers ago. After 1 year the wicker started to break. I called the company to have the pieces replaced and they refused to do anything for me. Now I am stuck with $thousand of patio furniture that looks like cheap junk. Not happy with the product or the company.


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    Canopy swing

    Sudden windstorm caused the canopy locking screws to snap when swing was only a few months old. Customer service reps were polite and courteous but company does not stock parts. Buyers beware.....your purchase may become useless if something breaks unexpectedly!


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    Patio umbrella

    Bought a patio umbrella back in April. It doesn't stand straight. Keeps tilting sideways. Unsure this is normal. Tried many times to reach customer service, in vain. I don't recommend this company.


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    Wicker Patio Furniture

    I am posting this note to make EVERYONE aware of the complete lack of quality for the wicker furniture that I purchased from this company and their complete refusal to stand by their garbage product. After less than a year, it started to break, such that it is unusable and looks like total cheap junk. And this is not inexpensive stuff. When I approached them to replace it, they told me that it was outside the 30-day replace period and outside the 90-day warranty period. I say again, I had this less than a year and this is what it looks like. I can't be criticized for not taking care of it. When not used, I had it covered with a quality cover. When stored over the winter, I stored it inside, covered. 🤬😡💩🖕 If I could give it a minus rating, I would. STAY AWAY. SAVE YOUR MONEY. BUY FROM A REPUTABLE VENDOR, NOT THIS RIP-OFF BUSINESS. RUN FOR THE HILLS AS FAST AS YOU CAN.


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    Patio Swing Set

    I had purchased a 3 person patio swing set from Rona in Winnipeg. Over time the canopy has weathered and has holes in it and needs to be replaced. After some research I discovered that the swing set was made by Outsunny and the Canadian distributor is Aosom Canada.

    I attempted to obtain a replacement canopy from Rona but this item is not carried by them. I then tried to phone Aosom Canada. No one ever answered their phone.

    I then sent an email explaining my problem and was told the swing set had only a 90 day warranty. Wow. That is terrible! I was also told that Aosom does not sell a replacement canopy on their website and since its not available on their website I am not able to purchase one!

    If one is not available for purchase any good company would replace the item for free.

    It is absurd that a canopy replacement will not be supplied for a perfectly good swing. The swing itself was a heavy duty one and not cheap in quality or price.

    One may suggest to obtain a aftermarket one. I would have but the measurements are different from anything available.


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    SunLounger

    Item arrived late and damaged. Lounger would not even unfold. Rust spots and scratches. Was told if I got it fixed locally(at MY EXPENSE) they would give a $13 dollar discount. Utter disgrace.


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Aosom

Human needs are unlimited, and thanks to technological advancements, goods of almost every category now offer an abundance of options to be chosen from. From daily needs like food, toiletries, clothes, etc to luxury products such as custom-designed jewellery and cars, the market as we have it today has evolved to provide the public with whatever they need. This has not eradicated the question of scarcity, which is a major determinant of economic activities; rather, technological advancements and ease of access across the globe have made sourcing for products easier, so the customer who wants an item that is not readily available in a locality can still obtain it from afar if he/she is willing to pay for it. This is a convenience that was uncommon in ancient societies, leading to people killing and dying for scarce economic resources. In modern societies, almost any product can be obtained in malls or on the internet. Aosom is a company with both an online and physical presence to meet the diversity of needs of its customers.

About Aosom
Aosom Canada is a retailing company for a variety of products to meet the practical needs of individuals and companies. Established with a 120,000 square foot warehouse in Scarborough, Ontario in 2011, the company claims to have its products on major channels such as Home Depot, Walmart, Amazon, Lowe’s, Wayfair, etc. We can’t claim that the company has got you covered for sure, so we suggest that you read unsolicited customer reviews of Aosom here before you decide to patronize them.

Products and Services of Aosom
At Aosom, customers can find storages, bookshelves, living room furniture, sofa and reclining chairs, bedroom furniture, kitchen and dining, home office furniture, ottoman, wine racks, kitchen islands and carts, household supplies, Christmas trees and decorations, Halloween decorations, bed and bath products, home décor, lighting products among several others. The company also has an outdoor department, where items like greenhouses, gazebos and tent houses, garden accessories, canopies, car shelters, BBQs and grills, patio furniture and equipment and fire pits are retailed, while biking supplies, bikes and scooters, fishing and hunting products, exercise equipment, team sports (football, basketball, football and badminton) equipment, winter sports equipment, outdoor recreation products, automotive, lawn games and game room products are also available at Aosom. Pet supplies for small animals, birds, cats, dogs, fish and other aquatic pets can also be found at the store, as can be building supplies, safety and security products, heating, cooling and air quality, tools, baby and toddler products, kids’ furniture, outdoor playsets, healthcare products, beauty supplies and office furniture, supplies and electronics. Returns made within 30 days of receipt of purchase will be honoured by Aosom.

Compliments, complaints and tips for Aosom
If you have bought any product from Aosom in the past, we invite you to share an honest review of your experiences with the company here for the benefit of potential customers. Did you find the products and services up t your expectations? Would you recommend the company to family, friends and colleagues? If not, why not? Your candid feedback will enable the company to determine ways to serve you and others better in the future.