Ann Taylor - Reviews and experiences

I decided to give this clothing store for petite sizes a try because my usual favorite brand has been letting me down in terms of quality. The store didn't have a lot of petite options, but I did manage to find a few cute pieces to add to my wardrobe. However, things took a turn for the worse when I had issues with my online account. After a couple of purchases, my password suddenly stopped working and no matter what I tried online, I couldn't fix it. When I reached out to customer service, that's when the real problems started. The people I talked to were no help at all, they seemed bothered by my issue and just kept giving me the same useless instructions. Even when I explained that their suggestions weren't working, they just repeated themselves. I asked to speak to a supervisor, but I was put on hold for a long time only to be connected back to the same unhelpful person. They never responded to my email either, which left me really disappointed with the company's lack of care and support. After hearing similar stories from other customers about poor quality clothing and bad customer service, I've decided to take my business elsewhere. I want to find a company that truly values its customers and offers top-notch products.

Oh man, I made an order and right after I realized I didn't actually need it. I tried to cancel it the next day but turns out I missed their sixty minute window rule! How ridiculous is that? The order hadn't even been shipped, but they still wouldn't budge. What a terrible customer service policy. This whole situation has really annoyed me and I for sure won't be buying from them again.

As a customer who has been loyal for many years, I am really disappointed with my recent experience with this brand. The clothes have gotten worse in quality and sizing, which is not what I'm used to. Not only did the stuff I ordered online not fit right, but the customer service was also not great. They didn't keep me updated on my account which led to extra charges. Plus, the store in Cincinnati closed so I had to pay more for shipping when I tried to exchange something. I called many times and couldn't get through, so I had to cancel my account. They wouldn't refund the late fees either. This whole thing has made me feel unappreciated after being a customer for so long.

I just bought something online and man, the customer service was terrible. It's like they pick and choose who they want to let shop on their site, and the rules change depending on who you talk to. It's so frustrating how they treat loyal customers like me. I've been shopping with them for years, but now I'm thinking twice about sticking with them.