Ann Taylor - Reviews and experiences

I used to really enjoy coming here for shopping, but lately, I've been getting a bit annoyed. Since I'm part of the rewards program, I usually buy things online because the stuff I want isn't often in the store. However, my online rewards don't line up with the in-store one, and I never receive points for my online purchases. I've tried reaching out to customer service a few times to get it sorted, but it never seems to get fixed. Trying to sort it out on my account online is also a pain. It's much easier and quicker to earn rewards when I shop in other places, so maybe it's time to reconsider my loyalty to this store.

I really love the clothes at this store. They are super high-quality and always in style. However, I gotta say that the website is kind of disappointing. It's not easy to use and it's really annoying to get around. I end up having to use the chat to order stuff, which takes a lot of time and is a pain. Plus, I've had problems with the prices being wrong when I check out online. Ann Taylor really needs to step up their game with their website so they can compete better and give us customers a better online shopping experience.

I just bought some stuff online from that store. Their website gave me a bit of trouble, but I usually have good luck with their clothes and returns. Lately, with COVID and all, I've been counting on them for my petite sizes, and I really want them to keep going strong.