Ann Summers

Ann Summers - Reviews and experiences

Average rating
8.8 /10
Based on 21 reviews
Nov 2023-Apr 2024
Star distribution
54x
413x
34x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (21)

Racy lingerie set

Communication

Although I was a bit unsure about buying lingerie online, I decided to take a chance and ordered a sexy lingerie set from this store. However, I was really let down by the poor customer service when I had a problem with my Nectar points being taken away for no good reason. I tried contacting the brand for help, but got no reply, which made me feel annoyed and disappointed. So, I just ended up getting rid of the product and promised myself never to buy from them again. It's too bad that a company that sells such personal items didn't even bother to offer decent customer service.

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About Ann Summers

Ann Summers is a British retailer specializing in sex toys, lingerie, and erotic novelties. Founded in 1970 by Michael Caborn-Waterfield in Marble Arch, London, it was later purchased by the Gold brothers in 1971. The company is known for its party plan model, where products are sold at private in-home parties hosted by its customers. Over the years, Ann Summers has significantly expanded to operate over 100 high street stores in the UK, Ireland, and the Channel Islands. The brand positions itself as empowering women in the bedroom and beyond, aiming to destigmatize sexuality and sexual health.

Contact Information

Gold Group House, Godstone Road

CR3 0GG Whyteleafe

United Kingdom

📧 trustpilot@annsummers.com

🌐 www.annsummers.com

Last update: November 29, 2024

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