Lovehoney

Lovehoney reviews

20 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
85%
Would buy here again
Ordering
8.6
Service
8.4
Pricing
7.8
Delivery
7.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Lingerie and toys

8.5

"I gotta tell ya, the stuff they have at this store is just so tempting. Like, they got everything from hot lingerie to fun toys - I easily found wh..."

Critical

International delivery without tracking

4.5

"I ordered something for delivery outside the country and was so disappointed when it arrived without a tracking number. I had no clue which courier..."

Most Voted

Mini wand vibrator replacement

10.0

"I just bought a mini wand vibrator to replace a defective one, and it actually came 2 days earlier than I thought it would. When I had a problem wi..."

Reviews (20)

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Lingerie set

F

10 reviews

6.5
Overall Rating
Would buy here again
Yes

Oh man, let me tell you about the lingerie set I got - it was seriously hot! The material was so soft and comfy, and it fit just right. It definitely added some spice to the bedroom, if you catch my drift. The best part was that the packaging was low-key, which I loved. But here's the kicker - the delivery was a total letdown. I shelled out for next day shipping, but the last three packages were all delayed. They use Amazon for deliveries, and they kept telling me about delays. It was beyond frustrating, let me tell you. But when I finally got my order, it was worth the wait - the product was top-notch.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
4.0

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Lingerie and toys

F

22 reviews

8.5
Overall Rating
Would buy here again
Yes

I gotta tell ya, the stuff they have at this store is just so tempting. Like, they got everything from hot lingerie to fun toys - I easily found what I needed to add some excitement in the bedroom. And the service? Oh man, it was top-notch! The customer service peeps were super helpful and kept everything on the down-low, which made shopping there even better. Yeah, ordering from another country was a bit of a pain, but it was totally worth it for the amazing stuff they offer. Everything came in perfect shape, and I'm over the moon with my purchase.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Fabulous product service and delivery

B

11 reviews

9.5
Overall Rating
Would buy here again
Yes

I was really impressed with the product I bought, the service was amazing, and the delivery was super quick and discreet. I'm honestly so happy with how everything turned out.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Lingerie set in red and black

C

2 reviews

6.5
Overall Rating
Would buy here again
Yes

I just ordered this amazing lingerie set in red and black from a store overseas. But now my package got stuck at customs because of some paperwork problems. They should really make it clear where the stuff is coming from, I mean it's from the UK. Anyway, I can't wait to finally get my hands on it, hopefully it arrives soon!

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
4.0

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Toys and lube

R

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I've picked up some toys and lube from this place a couple of times, and it's always been really great. The packaging is super discreet, so nobody can tell what's inside unless they also shop there. The toys are fun and the lube works really well. Definitely gonna go back for more!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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High-quality toys

A

2 reviews

8.5
Overall Rating
Would buy here again
Yes

Just got my order and couldn't wait to try out the toys, eh. The website was real smooth and easy to navigate, with the added bonus of being able to order as a guest, you know. Got a sweet 20% off my first order, a nice little treat for myself, eh. The delivery took a bit longer than expected, but hey, I live in Canada, so I get it, eh. The package arrived a little banged up, but the products inside were perfectly fine and undamaged, you know. The toys themselves are top-notch, definitely worth the wait, eh.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Solo pleasure toy

S

6 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a great time ordering from this website, eh? The person who helped me out was super friendly and knew their stuff. They suggested this awesome toy that I just can't get enough of. Their recommendations were bang on, and I've always been happy with the stuff I've bought from here. Lovehoney is my top choice for pleasure products now, and I like it better than local sex shops because of the sneaky packaging that keeps things private.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Smooth ordering process, fast delivery, great condition

B

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought something from this online store and let me tell you, I am really impressed. Ordering was super easy and stress-free, making the whole experience so much better. I was shocked to get my package so quickly and it was in perfect shape. The customer service was fantastic too, they kept me in the loop about my order all the time. I definitely suggest this store to anyone who wants a trustworthy and quick service.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Lovehoney purchase - V good selection and chat support

M

1 reviews

7.0
Overall Rating
Would buy here again
Yes

OMG, guys, so I found this awesome website with a ton of cool stuff and so many choices! The chat support was really helpful and friendly too. But seriously, why can't I order a device with a three-pin plug from the EU site for my country? It's super annoying that I have to go to the UK site and deal with a different currency just because of Brexit. Come on, LH, get it together!

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
6.0

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Vibrating wand

D

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I was so happy with the customer service I got. They made a mistake with the shipping address, but they fixed it right away. The website has tons of products to pick from, and I found just what I wanted. The discounts were a great bonus too.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

International delivery without tracking

J

13 reviews

4.5
Overall Rating
Would buy here again
No

I ordered something for delivery outside the country and was so disappointed when it arrived without a tracking number. I had no clue which courier to contact, and Lovehoney's customer service told me to call all the couriers in my area to find it. That's just crazy! They didn't even try to help me locate my package. I feel like I wasted my money and now I don't have my stuff. Lovehoney hasn't reached out to me at all, despite what their automatic reviews may say.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
2.0

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EU buyer notification

A

1 reviews

6.5
Overall Rating
Would buy here again
Yes

Hey everyone in the EU, I just wanted to give you a heads up that if you switch to the EU site, your package might not actually come from within the EU. I was pretty shocked to find out that my order was being dealt with by Royal Mail and had to go through customs and pay extra fees. It's a bit disappointing that this happened after Brexit, especially since my previous orders went so smoothly.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
6.0

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Black lingerie set

T

8 reviews

9.5
Overall Rating
Would buy here again
Yes

Ordering from the website was so easy, eh? I found exactly what I was looking for without any issues, eh? The delivery was crazy quick, I got my stuff in just a couple of days, eh? The lingerie set was top-notch quality, it fit like a glove and made me feel so sexy and confident, eh? I'm definitely gonna be a repeat customer and tell all my buds about this website, eh?

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Clit sucker vibe

M

1 reviews

10.0
Overall Rating
Would buy here again
Yes

Oh, man, you gotta check out this clit sucker vibe I got - it's amazing! The website was so easy to use, delivery was incredibly quick, and the package was so sneaky, my mom had no clue what I ordered. This thing is a complete game-changer, like, seriously. It's unlike anything I've ever tried. These orgasms are next level, folks. I'd totally recommend this to all my friends, no doubt about it.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Silicone vibrator

L

3 reviews

5.0
Overall Rating
Would buy here again
No

I ordered a silicone vibrator from this company, but I messed up and put in the wrong address for delivery. Right after I got the confirmation email, I noticed the mistake and sent an email to the company to fix it. Unfortunately, they wouldn't budge and said I have to wait for the item to come back to get a refund. Now I'm stuck without my product or my money back.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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New Vibrator Purchase

W

1 reviews

7.0
Overall Rating
Would buy here again
Yes

Ordered a new vibrator from Lovehoney, eh, and ended up missing a key part. I emailed customer service over the weekend, but heard nothing back 'cause they were busy with a personal thing. Got a response after nudging them on Trustpilot. They sorted it out by giving a refund, but gotta say, the product quality was a bit disappointing, eh.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
6.0

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Order, fast shipping, discreet packaging, responsive customer service

A

4 reviews

9.5
Overall Rating
Would buy here again
Yes

I had such an amazing experience ordering from this place. Everything went so smoothly and my order arrived super quickly. The packaging was exactly as they said it would be - discreet and secure. I contacted customer service with a question and they were so responsive and helpful. Overall, I had a fantastic experience and I'll definitely be ordering from here again in the future.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Mini wand vibrator replacement

D

2 reviews

10.0
Overall Rating
Would buy here again
Yes

I just bought a mini wand vibrator to replace a defective one, and it actually came 2 days earlier than I thought it would. When I had a problem with it, the customer service was really good and they quickly sent me a new one. Even though it's small, this mini wand vibrator is strong and feels great to use. I'm really happy with how everything turned out.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Discreetly packaged item

C

17 reviews

9.0
Overall Rating
Would buy here again
Yes

I was so happy when my order arrived so fast. The plain packaging was a nice touch because my nosy mom got the delivery and started asking questions. Even though it was a surprise, I was really impressed with how quickly it came and how good the product was. I would totally recommend it to anyone who wants a fun and private shopping experience.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Prostate massager

E

5 reviews

5.5
Overall Rating
Would buy here again
No

I just got a prostate massager from this online store, and to be honest, I was pretty let down by it. The box it came in was roughed up, like it got squished by a truck - totally wrecked. And the bag the massager was in? Weak and tacky, just a flimsy piece of plastic that wouldn't even stay shut. I thought I'd be getting better quality for what I shelled out.

Detailed Ratings

Order
8.0
Service
6.0
Price
4.0
Delivery
4.0

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About Lovehoney

Lovehoney is a British business that specializes in selling sex toys, lingerie, and erotic gifts. The company was founded in 2002 by Richard Longhurst and Neal Slateford in Bath, Somerset, England. Lovehoney has grown to become one of the largest online retailers in the adult industry, known for its broad range of products, inclusive approach, and emphasis on sexual health and well-being. The company also gained recognition for its responsible and customer-focused business practices, including robust privacy policies and discreet packaging. Over the years, Lovehoney has expanded its market reach globally, including into Canada, and has won several awards for its innovative products and contributions to the industry.

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Contact Information

🌐 lovehoney.eu

Categories Lovehoney

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Last update: November 29, 2024

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