Allen Edmonds - Reviews and experiences

I went to this store recently and I gotta say, I was pretty disappointed with their customer service. The guy, Zac, was so not on the ball - he was always on his phone and didn't really help me out at all. He didn't know much about the products and didn't even try to talk to me or sell me anything. It was super unprofessional, especially for a fancy brand like this one. Plus, the store itself was a mess - trash cans overflowing from the day before. It just made the whole shopping experience pretty bad. They really need to step up their game and fix these things for better customer satisfaction in the future.

I recently had a bummer of an experience with my Cyber Monday shoe purchase. I had my eye on a pair of shoes online that I was planning to snag on that day. But when I gave the call to place my order, they broke the bad news that the shoes were discontinued and weren't going to be restocked. The person I talked to didn't suggest any other options, which just ended up making me feel annoyed and let down with their customer service. It kind of seems like using holiday deals to unload discontinued stuff without caring about customer happiness isn't the best way to do business.

I got those Park Avenue shoes because I heard they were top-notch in quality and workmanship. I wore them all the time for work, but after about 16 months, the soles started falling apart. I reached out to customer service to see if they could do something about it, but I was bummed with their answer. They said it was on me for wearing them out and wanted to charge me a hefty $200 to fix them. That wasn't the kind of service I was hoping for from such a well-known brand, so I won't be buying from them again.

I've been a loyal customer of this brand for many years now, and I've really seen how their products and services have changed over time. Even though the company has gone from being a family business to part of a bigger company, the quality of their shoes has stayed consistently great. When I recently went to the store in the Polaris Fashion Center in Columbus, I got amazing service from this guy named James Dunn. I only went in looking to buy a couple of new pairs of shoes for work, but I ended up walking out with four pairs of shoes and three belts, all thanks to James helping me out. I'm glad I decided to go to the store because I found out my shoe size had changed a bit over the years. I'd recommend not paying attention to any bad reviews about this brand and instead going to a store to try on a pair. You won't be let down by the top-notch quality and workmanship of these shoes, even if they cost more than other options.