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    Shaw Academy
    Reviews, complaints and customer experiences (568)

    2.2
    18% Would buy here again!
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    2.2

    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!"

    4 week subscription

    First of all, like everyone says, it is difficult to cancel the service. You have tonring them and everytime I rang and spoke with someone to cancel the subscription they kept persuading me not to cancel. The first time they just said why not keep it while it is free... so I kept it while it was free... then I rang to cancel again and the guy I spoke with forced on me some free toolkit stuff and made me believe that my subscription had been cancel only to be later charged 24.99£ for a service I kept trying to cancel and never even used. And when I complained they just kept saying I did not cancel the subscription on time and tried to keep forcing free stuff on me again! Worse experience ever!!!

    By: Telma31-08-2020
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    Course Tool kit (unwanted purchase)

    Hi set up a 4 week free online course, from a link sent from a friend. You had to put your PayPal details in and I clicked on an instant purchase internet tool kit that helps with the course, but I didn’t want it anyway as I decided that I had most of the qualifications the course offered. I sent an email ASAP asking for a refund as I purchased in error anyway. They said no. I sent another email they said no even though id cancelled my subscription. I had to open a dispute with PayPal to make sure it wasn’t taken out of my account. 0 stars

    By: Laura Viana da Silva 30-08-2020
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    Online painting course

    This was advertised as a free trial for a period of 28 days but once they have your PayPal of card details they take money out of your account as soon as your click to access any of the course materials...for e.g. £49.99 was taken from my account for accidentally clicking the download button on the course toolkit. When I asked for a refund they refused and tried to palm me off with a free certificate and a hard copy of the toolkit which I explained I would not use!

    By: Louise Donnelly30-08-2020
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    Business management

    Courses are typically free for four weeks, then £49.99 a month. But to sign up, I have to enter my payment details and the company makes it very difficult to cancel the free trial – plus although I cancelled before the deadline, money was still taken out of my account.

    By: Giulia30-08-2020
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    Shaw Academy Services

    this academy is a scam. I signed up and first the deducted the 45.99 from my account. then next they said that was to pay for the module tool kit. When i looked at their website they said that the first tool kit is free. I asked them to repay me and they said instead of refunding me they will open 3 of the other module toolkits for free for this course and give me a free e-certificate and a free certificate at the end. So I paid to continue the course for a membership for three months and I am at the second segment of the course and they still haven't unlocked the module 2 for me and they are asking me to pay for the module 2 kit when I have in writing that they will open the remainder of the toolkits for me. here is proof that they will open the toolkits for me which they never did.
    Hi Joy,

    Thank you for contacting us.

    I see that you have purchased the Toolkit shown in your members area, course page, pop-up banner and email by clicking on the “Buy Now” option.

    Your Toolkit includes Webinar Slides for every lesson, Summary Notes for every lesson and Bonus videos. You can download these materials and save them on your device for future reference even after your access period expires.

    You can access the toolkit resources under the "Resources" tab on your course page through your student login area using a web browser.

    Once the Toolkit is activated in your account, it is made available to you immediately for download hence it cannot be disabled or the access cannot be revoked. Hence, we will not be able to process the refund as per our terms and conditions. Click Here to review the same in particular section 5.8.

    However, we at Shaw Academy do want to ensure you benefit thoroughly from our services. I would like to offer you credit to the value of $199 which can be used for your Certificate of Completion and also 3 remaining module toolkit and 1 hard copy diploma which will be activated within a few hours. This is far in excess of what you paid and you can download and access these for life. The Certificate of Completion will be excellent to achieve your goals for employment or self-improvement.

    I have enabled this for you in your account and it will be activated within a few hours, so you have 3 additional toolkit, one E-certificate and a hard copy for free now.

    Make sure to keep attending your classes and stick with you plan and you will see the results. You will now also get your Certificate of Completion at the end of the module for free.

    Your Friendly Neighbourhood Shaw Academy Team

    Kind Regards,
    Pearson

    By: Joy Danmola28-08-2020
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    Trial period

    A warning for anyone thinking about signing up. I have been misled into spending £250 for things I didn't want. The buttons on their site have a one click purchase function but this is not clearly stated. This caused me to accidentally spend £50. When I tried to get the refund, they suggested that they would resolve the issue and 'give' me a year's free membership. What they didn't say was that they would charge me a further £200! This money was taking out of my account immediately. I am now £250 down and am contacting them daily to try and resolve the issue. I have also filed a complaint with the Better Business Bureau. Reading other reviews online I fear this may drag out for a long time. It's such a shame because the course I started was actually quite good. So I've gone from being an eager student to just trying to escape.

    I also posted this review on trustpilot, and they replied with a lie. They are claiming I knowingly subscribed with the Ts&Cs readily available. This is not true. Someone subscribed me over the phone, after leading me to believe there was no cost. They have stolen my money, so I'm now going into battle to get it back

    By: Sean Tolram28-08-2020
    Manny 02-09-2020

    Did you get your money back? They are a proper scam and Depite a Guardian news article and trust pilot back in June 2020, I am surprised they are still up and running. Many new students are still enrolling unware for the 4 week trial. I wana fight my battle as well. I wonder if anything could be done as a collective so that they are exposed and can’t lure more students.Any ideas?

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    4 Week Free Trial. NAAAAT.

    It's clear as day what's happening. They built a scam-focused hollowed-out e-commerce website. They've tried to hide the damage/ save face by posting "sympathetic" auto-replies to the unanimous 1-star app reviews. But why is that the only place you see them publicly "showing concern"? Because getting people to download the app is integral to the scam succeeding and therefore will see frequent (victim) foot traffic, until it is inevitably abolished. So once you (now timidly) download the app and or simply signup, your (in my case card info) is theirs forever. They're already up to their eyes in debt and lawsuits, which is why you'll never see your unjustifiably taken money again. Their credibility is starched, meaning they have nothing left to lose but the company itself. Instead, they'll offer you free membership extensions (up-to-a-year and ludicrously quoted at $800+ in value) to a) get you to forget about your present day woes with bogus perceived compensation, b) to refrain you from bashing them online/report them to BBB and c) to unethically prove that they are of value to X# of "enrolled students" operating under a "sustainable" and "legitimate" business. It's like a casino, only the chips you're spending is your hard earned money and the chips you're "winning" are outdated and unethical learning modules. Instead of validated parking you get free months. But if frivolous gambling as taught me anything...the longer you (allow them to get you to ) stay at the table, the more you will lose. Keep your chin up, unfortunately cancel your card and say "not today Satan!.....not today."

    By: Colin John28-08-2020
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    subscription

    Very dodgy. I didn't buy anything on their site, but they still tried to charge me for something I didn't buy. Clearly a scam. Completely avoid.

    By: Liam28-08-2020
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    Nutrition course

    SCAM SCAM SCAM
    This Shaw academy is a complete fraud! They bait you into signing up for their free trial, make it practically impossible to unsubscribe from their site and charge your credit card without your authorization. They charged me $69 after I tried to cancel my subscription without successs . Please beware

    By: Oduwa Imafidon28-08-2020
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    Would buy here again
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    Free trial

    Scam!!! Don't go there! They steal your money and make it impossible to get back, and they keep re-enrolling you, and offering you their bogus certificates! Avoid them! Save your money for real institutions.

    By: Steph28-08-2020
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    Free trial charged

    I fell into the scam n now they are not giving my refund back. I did not get any response from them n they committed fraud.. I didn't get any email on 4week trial expiring n got charged. I cancelled immediately but they r not refunding

    By: Div28-08-2020
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    "Free" Trial - Module Toolkit

    I sign-up for the free trial of Shaw Academy in August 24 to improve my English. In order to finish my profile, I shared my credit card information on the website and while using my phone, an ad for the module toolkit appeared.
    While on the phone, I was careful not to click on purchase and kept looking for the ‘x’ button to close the ad. After I closed the ad, CAD 49.99 was automatically charged on my credit card. There is no way on the website to undo this purchase or delete my credit card information. I called Shaw Academy to get a refund for this, but they said it is not possible to get a refund.
    Even though they offered me other features as an “apology” for the CAD 49.99 charge, I did not and will not accept any other solution other than a full refund for the toolkit I did not wanted to buy in the first place.
    That being said, this company has unethical practices to take advantage of students trying to improve their education.

    By: Valeria Cristina da Silva Santos28-08-2020
    Steph28-08-2020

    Same thing happened to me! It's such a scam!

    Liam28-08-2020

    Exactly the same thing, but I hadn't transferred money into my account so they couldn't take it but they tried.

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    "Free trial"

    I signed up for their month trial and cancelled after the first week. They charged me for it even though I cancelled before the trial was over. Then they charged me again when someone signed up using my credit card information. I called to tell them that this was fraudulent activity on my credit card account but they charged me anyways. This company not only has low quality classes, but they will charge you even when you cancel before the trial is up and even if it is fraud. I disputed the first charge through my credit card and was able to get it refunded because they did not respond, but they had "proof" I did not cancel the second sign up in time even though I had told them that someone was signed up for their services fraudulently using my credit card. I had to cancel my credit card to prevent anymore unauthorized charges. Don't sign up for any free trial because they will continue to charge you even if you cancel before the trial is over, and apparently they'll charge you even if your credit card information is stolen and used. There classes are low quality and not worth it. That is why I cancelled during the first week.

    By: Cat Lee26-08-2020
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    Photography course which I thought was cancelled

    I'm absolutely disgusted! I signed up for a one off photography course (whuch I cancelled immediately after)and have been charged £49.99 a month for random crap courses I never picked since signing up in March. Do not give ANY payment details.
    Absolutely disgusting, when people are already struggling for money due to a pandemic, this ‘Academy' steals money from people all over the internet. Unbelievable… Im going to start writing my bad reviews now on every other website and continue to do so until i receive at least half of my money back, which I am sure I won't Companies like this make me sick, some person at the top is making a lot of money from scamming people and doesnt care about others, their minions have to suffer the consequences and deal with all the angry customers, I wouldn't want to be working for such an unethical company at all..
    To Unsubscribe takes forever and when you finally get to listen to the ridiculous automated voice recording you have to listen to the same spiel over and over about giving up on yourself! I hope this company goes bust and soon! You need to reach the end of the unsubsribe to get your code and then dial the number.. Its more frustrating than anything, listening to that woman's boring voice telling you ur a loser.. At least Im not a thief

    By: Sophia Edwards26-08-2020
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    Excel Course

    I got unknowingly charged for £49.99 without consent.
    After raising this with the 'refunds' department they sent me some rubbish about unable to refund. Looks like i'll say goodbye to that money. What a waste. Avoid at all costs.

    By: Chris Pollard26-08-2020
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    Social Media Marketing Course

    I signed up for the 30 day trial offered during Covid and had to provide my credit card number. The terms said that I could cancel within 30 days without being charged. The information in my course can easily be found for free on Google. The number of emails and text messages every day is unreal and super annoying.
    Why did I have to schedule dates and times if everything was pre-recorded anyway?
    Also, they want to charge you extra for obtaining a certificate once your course is completed as well as for course materials. That is unheard of in the education field.
    I ended up trying to cancel at about 28 days. This was on a Saturday. I received a response online that the office was closed until the next business day. I tried again on Monday. By this time they had already charged my credit card CDN $69.99.
    I emailed them and the response was that they could not do anything to refund the fee that they had charged. This is a terrible way to hurt people, especially during this time of Covid, where many of us have lost their jobs and money is tight.
    This is definitely a scam.
    I will be leaving negative reviews everywhere possible as well as reporting to the BBB.

    By: Saj26-08-2020
    Heyoo 26-08-2020

    Hi, my mom went through the same thing today, I sent an email for her (because her English is still not too good) saying that we want a full refund (they charged her £49.99 and £199,95), then 1 1/2 days later, she was contacted by one of their staff members, my mom couldn’t understand what the lady said, and she said so, so the lady told her that she would send her an email explaining all she was saying. However the email said that my mom agreed for the alternate option to a refund, which included a “Lifetime membership”, a toolkit and the e-certificate as compensation for this. Obviously we wouldn’t settle for this, so I emailed her again saying that my mom never agreed to that, so the lady called us again but this time I could speak to her. She told me that a refund was not encouraged because the membership had been enabled and it could not be undone but after insisting, she said we could get a £100 refund and still have access to that membership, but we still didn’t settle for that. So we said that we either get a full refund or we would contact our bank, and that’s when the lady said that ok, she would process the refund.

    Miz198309-10-2020

    Hi!Same thing happened to me.I am still on free trial and a guy called me,he was difficult to understand,plus im sick the time he called.All I thought was him explaining the benefits,etc.My answers were just OK.After a while,I received an email confirming to me that he charged me an annual subscription of 279 CAD.I emailed right away to cancel,I didnt want it.The nxt day(Monday)I called them to cancel my membership,They said,they will investigate and blah blah.I received again a call saying they will give me lifetime membership and everything but I said No.I threatened them for a dispute and someone called again today ,she said,she'll refund 100 CAD.I did not settle with that amount.So she emailed me details for me to confirm about 100 refund.I replied with NO and I want a full refund or else I will report them.Still waiting for their response,if they dont refund,I will file a dispute with my bank.Ive been dealing with them for 5 days now.

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    Project Management Course

    Absolute scam - haven't heard one good comment about the company. Took an unauthorised payment of £49.99 from me for a toolkit and they refuse to refund me even though I didn't want the toolkit in the first place and I am no longer enrolled in the course. They get their money by scamming their customers.

    By: Zoe25-08-2020
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    Graphic Design Diploma (free 4 week trial)

    If I could give it 0 stars, I would.

    I have just had £50 stolen from me. The course I was registered on was useless and wasn't benefitting me at all. I cancelled months ago. I received a phonecall saying I had been given two months extra for free. I said I didn't want it but they insisted it was free if I decided to use it, and no extra money would be taken from me.

    I have not even logged into my account since I cancelled my account, yet today I see that the money has been sent to these frauds anyway.

    I'm furious and I can't even get in touch with them. These vultured prey on vulnerable people trying to improve their chances at employment. I have lost everything due to Covid, and I'm scraping by enough as it is. I can't afford to be robbed. I don't know what to do.

    By: Josie21-08-2020
    This is exactly what’s happening to everyone PayPal is also part of them, their is a trend on twitter #ShawAcademyscam22-08-2020

    I have been victim of them too, now they are posting fake 5 star ratings, PayPal is exposing our details to them to withdraw money, they took 50 out of my account too asal I registered and now PayPal says it’s prepay agreement loophole which PayPal themselves aren’t even aware of, this thief company knew it and they are using it to steal money. It’s Irish government supported company it should be black listed they way it’s operating

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    Training Course (unwittingly)

    ***Scam!!! Steer well clear***

    Scam! Stay away. Joined a free trial submitting my payment details for 'verification' and got constantly pestered with phone calls. Had an email to download a 'toolkit' I could use with no mention of payments then had a pop up from my PayPal app to say £49.99 had been taken out. Shaw said I couldn't have a refund even though I hadn't downloaded anything. They also proved a lot harder to contact after this payment. Even PayPal weren't very helpful which I found disappointing (assuming because I gave them my details at some point). If this wasn't a scam they would have actual payment confirmation details on the screen and happily refund but they didn't have either therefore they are.

    I have as submitted the same review elsewhere and will be doing so on every review site, social media etc so as many people see it as possible and can also avoid being scammed.

    By: Steve HARTLEY21-08-2020
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    Course


    DON'T SIGN UP TO ANYTHING THEY SAY IS FREE, IT IS NOT!!!! £49 taken within minutes of clicking on Free for 4 weeks advert!!!
    Google their reviews

    By: Sue19-08-2020
    JD20-08-2020

    Same issue for me. Still fighting to get the refund.

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