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    Shaw Academy
    Reviews, complaints and customer experiences (482)

    2.2
    18% Would buy here again!
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    All reviews

    Read independant reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!"

    Robbed by "free trial"

    If you've been scammed, the only way to get your money back is to share your story. Post your experience on twitter and tag @BBCwatchdog and @shawacademy.

    They don't want people to find out what they do so they'll quickly refund you to shut you up. We need to petition the BBC to investigate them so they can be shut down for good!

    By: Screw Shaw 25-10-2020
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    FRAUD!!!

    It seems people read the reviews after they have gotten scammed, rather than before. Unfortunately, I was not an exception.
    Yesterday I was charged by SA straight after I had signed up for 4 week trial, both for the allegedly 'free trial' and the course material which I did not buy.
    Due to SA refused to refund the funds, I have no choice but to report them as a fraudulent company.
    It would be best for these scammers to start their own courses as they might come in handy when looking for a new job.

    By: Olga R24-10-2020
    Screw Shaw 25-10-2020

    Do not give up. Keep bombarding them with emails asking for a refund and involve your bank if possible. I got my money back in 2 days, after sending 15 emails all saying the same thing.

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    Free Toolkit and Membership that I never agreed to

    I signed up for a free four week trial with them and later on discovered that they are a complete fraud! Upon registration, they already requested the credit card information though they promise no charge will be made if cancelled within 4 weeks, which is what I'm intended to do. But on the night of registering for the trial, I was charged $40 to a tool kit that I was never agreed to. So I emailed them for a refund, but only to get a response saying the tool kit is activated right away to it's not available for refund. However up till this day, I still have not received all the information that they claimed to provide in this tool kit nor any refund. Secondly, during the middle of the second trial week, my account was charged another $99 for a three month membership without my consent or knowledge at all. All I got that day was only a call from them saying they are providing some free materials for the course. No one mentioned anything about membership and I did not agree to any of the charges. So I contacted the customer services again and everything else I got was auto replies with only one that says they are unable to process a refund, but they could provide another period of free course. I directly and clearly informed them that I do not wish to use your website at all and just give me the refunds for both charges and cancel my account. They have not contacted me back ever since.

    WORST BUSINESS EVER! STAY AWAY FROM IT!!!!

    By: Sally23-10-2020
    Screw Shaw 25-10-2020

    Post your experience on twitter and tag @BBCwatchdog and @shawacademy. Only way to get your money money back is to expose them. They only win if people give up so that's what they want you to do. Do not give in, it's hard earned your money!!

    Ronald25-10-2020

    I am in the US. I have been also duped by their fraudulent practices.

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    "tool kit" "free course"

    Shaw Academy is a FRAUD and a SCAM
    They literally stole money from me and many other customers. The courses are also really bad and they will SPAM you with calls and messages and when you are on their website they will TRICK you to purchase a course or tool. DO NOT subscribe to them in any WAY.
    I WILL leave a bad review every day if I must to get my money back and to guarantee that no one will EVER be scammed by them again.

    ShawAcademy if you read this: your email support team DOES NOT HELP and I WILL use LEGAL ACTION against you if I don't get my money back

    By: Cosima Scherr23-10-2020
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    None

    Scam Alert!!! Steer clear....
    I have been cheated off from my money in the name of education by Shaw Academy. I don't understand how pathetic a situation a company might be in order to stoop to this level of cheating their customers.
    I am absolutley sure I haven't clicked anywhere which made me obliged to purchase their toolkit when I opted for their free trial. It's clearly mentioned in their website that £49.99 will be deducted from the account only after the 4 week trial period.
    Signing up was all fine, bit then they started asking payment details which I found quite odd for a free trial but they explained their side by saying it was to check the authenticity of the client, which at that point of time sounded reasonable. But that relief of mine was short lived when I received 2 receipts (£0.30 and £49.99) both of which I haven't authorised.
    I immediately cancelled the free trial and received an indication from PayPal that no further payments will be issued to Shaw Academy.
    I have raised the issue with their support team as well as their billings team. The support team responded by saying that I had accidentally purchased the toolkit (which is not true) and offered me 3 month extension of free trial and made it sound like it was a favour they were doing to me.
    I wasn't ready to fall.for their gimmicks once again and have sternly demanded a refund.

    By: R Mathew23-10-2020
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    Shaw Academy premium

    Utterly unsatisfied and cheated. I started my subscription, took two or three classes and never took another. After having paid for some months without using it, which is no doubt what they rely on for turnover, I cancelled my subscription. I received a call from an agent who convinced me to carry on and have another month free of charge. I specifically asked what would happen when the month was finished, she said that I would be contacted by accounts to find out if I want to continue. That obviously didn’t happen and the next month was charged. She also ’very kindly’ said that I should approach accounts for a refund for the months I paid when I didn’t utilise the studies, which I didn’t do because I knew it would be a lost cause to even try. When the next month was charged, I cancelled my subscription over the phone, I called the number that was recommended for cancellation and of course, there was nobody available to help so I went the route of cancelling it with a robot, I went through the entire rigmarole to the very end and was reassured by this ‘robot’ that the subscription was cancelled. I was incensed at the time so I made sure of the cancellation. I was not charged the following month but low and behold, I was charged the following month. On laying my complaint and demanding a refund for the last two charges, I was told that a refund was not possible because I had accessed the account to use the study materials. I DID NOT DO THAT. THE ONLY REASON I ACCESSED MY ACCOUNT WAS TO CANCEL IT. I have been offered a lifetime access to every single course in lieu of the refund, I wonder why that is??? Because you know you have stolen my money from me!!! SO F*%K YOU. The end

    By: Richard Allsop22-10-2020
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    Got caught out like everyone else!

    Literally got scammed like everyone else here. I clicked the link "To complete your registration" and followed all the prompts but apparently this was to purchase a "Toolkit" which was not made very clear.
    I just want a refund and to cancel my membership with them!?!?!

    This was their reply to me:

    "Thank you for contacting us.

    I see that you have purchased the Toolkit with a two-step confirmation page in your account where the amount to be charged was shown before confirming the payment.

    Once the Toolkit is activated in your account, it is made available to you immediately for download hence it cannot be disabled or the access cannot be revoked. Hence, we will not be able to process the refund. Click [Here]www shawacademy com/terms to review the same in particular section 5.8.

    However, for the amount you have been charged, I would like to offer a complimentary 6-month additional trial membership, a Certificate of Completion, and also 3 remaining module toolkits absolutely free.

    Your Toolkit includes Webinar Slides for every lesson, Summary Notes for every lesson, and Bonus videos. You can download these materials and save them on your device for future reference even after your access period expires.

    You can access the toolkit resources under the "Resources" tab and the "E-certificate" under the "Assignments" tab by completing the final exam on your course page.

    The extended membership has been already activated in your account and the remaining Toolkit & E-certificate will be activated within a few hours. This is far in excess of what you paid and you can complete the course(all 4 modules) and access the Toolkit materials for life without any additional fee.

    I hope this will help you in achieving your goal for which you joined with us and we want to help you further."

    UPDATE - I have replied to their reply on this review as well and have not received any feedback.....
    Have sent multiply emails and just keep getting a new "Ticket ID" auto reply.
    PLEASE can someone check all the reviews coming in for Shaw Academy.
    Something needs to be done about them.
    Who can help us??
    HelloPeter, TrustPilot, Deleting of negative comments on Facebook page.
    This is truly shocking.

    By: Megan Strydom21-10-2020
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    Shaw Academy

    Do not use. It's a scam. Terrible Terrible Terrible. Reporting to consumer standards etc.

    By: Aimhirin Brock20-10-2020
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    Alleged "Monthly Subscription"

    Shaw academy is a SCAM !!!
    I was the victim of a scam as well as millions of others.
    Few days ago I have bought on Croatian market voucher for online course that provide Shawacademy.com based in Ireland and after first class I wanted to re-view the class when suddenly I was charged 49,99 € for Shaw Academy Premium Membership - Monthly Subscription.
    At that time, their page did not offer a BUY button for the item in question, suddenly a window popped up saying that I had bought a monthly subscription for 49,99 €.
    That's why it was UNAUTHORIZED TRANSACTION, I didn't bought it, I didn't allow it and there was no confirmation about this purchase.

    When I demanded money refund they told me that something like that CAN NOT be refund and than they started to offer me different discounts for other offers.

    So far, I have never had a negative experience with online shopping/ courses.

    WARNING:
    When registering, Shaw academy ask for a credit card number or Paypal account ... DON´T GIVE THEM.
    Although you will not press the BUY button, they will take money from your account without approval.
    Avoid at all costs!!!

    By: Izidor20-10-2020
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    Shaw academy

    MUST READ!!!
    DON NOT USE!!!!
    THEY CANT NOT BE TRUSTED!!!!
    DON’T MAKE THE SAME MISTAKE!!!
    HERES WHY:
    So I had my membership extended till the 18th Oct and afterwards it would then get cancelled and by that point I had finished all of the lessons as well as complete all of the exams and when I questioned where was my hard copy I was told I didn’t finished the course and therefore would not get a hard copy of the diploma unless I paid more money!!!! (Money grabbers) 😡 By this point I have had another £100 taken out of my bank account even though I was previously been told by a member of their colleagues that it would get cancelled. I had put in so much of my time and effort into this course only to find out that I won’t receive my hard copy of the diploma which is rightfully mine due to some FAULT IN THE STYTEM!!! And not only did they rob money off a young 19 year old girl (£300+) they robbed her from her dreams and future and for that they should feel ASHAMED OF THEMSELVES!!!! So what I suggest to them was I either get sent my hard copy of my diploma immediately (which is rightfully mine) or they return my full amount of money they robbed from me!!! However, their customer advice team have been completely useless toward the situation when all I want is for the issue to be solved ASAP as you can imagine I am very unhappy 😡all I would like this mess to be sorted. And as I have made them aware I will take this issue even further if I have too!!!

    By: Fay20-10-2020
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    Plan

    CHARGED PREMIUM MEMBERSHIP $199.95 without authorization. What can I say about this company other than saying that this company is a scam!

    By: Sophia19-10-2020
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    no

    They are a SCAM!!!!!!!!!!!!!!!!
    They charged me £199 illegally. I did not authorise this payment aand will be taking this up with THE TRADING STANDARDS INSTITUTE

    By: tazi Anyingang17-10-2020
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    "Free" trial and unwanted toolkit

    I signed up for the "free" 4 week trial and like many other victims, was immediately tricked by their many one-click purchases. I immediately complained and asked if they could give me a refund. The support agent replied that there was a "payment confirmation page" and it was clear that I would be paying so they legally can't refund me... let me make this clear, there was no confirmation of the payment, no 2 step verification, absolutely nothing that clearly states, if you press this button €39.99 will automatically be taken from your account. In addition, the support agent extended my membership without my consent!! And she activated this membership and toolkit etc. and informed me after. I DID NOT want this! So I began to look at reviews and discovered that the Shaw Academy is a huge scam! If you need help and support, join the Facebook page 'The Original Shaw Academy/Scam Academy'.

    By: Adriana17-10-2020
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    4 lifetime memberships

    Worst investment ever. I have paid for 4 lifetime memberships (gifts for friends), paperwork, certificates and higher qualifications. In October 2019 SHAW changed its policy, and refused to acknowledge any of my subscriptions, demanding more money. Over 1 year of complaining, and not a single resolution.
    Avoid at all costs! The stress is not worth the time or money

    By: Jason Bell16-10-2020
    Larry Smith16-10-2020

    I click on their Google ad several times a day! It costs them probably about a dollar a pop! They ripped me off for about $150.00 I will be sure they pay at least $1,000 in Google ad costs! CLICK THEIR GOOGLE ADS! MAKE THEM PAY!

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    membership

    Absolutely avoid like the plague. Disgusting company ethos, after trying to cancel through the website you are prompted to call to confirm - during working hours only of course. The call is automated, and the messages are disgusting. 'if you wish to continue with this unrefusable offer, please press one... if you want to give up on your dreams, press two' - after THREE messages like this, you eventually get to cancel. This is after they try and sell you deals and offers on their products to keep you, whilst emotionally manipulating you into not cancelling out of guilt and shame. Absolutely disgusting tactics I wish you all the failure in the near future.

    By: jenny woodberry15-10-2020
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    Really nothing

    Please, do yourself a big favor and stay away from Shaw Academy. This company tries to trick consumers. I signed up for the free course and paid about CAD$50 for the course materials. About 1 week in the course someone called my phone and talked continuously for like 5 minutes straight. Every time, I said 1 sentence, they talked for 5 minutes: the guy would say something to "respond" to my statement then change the topic back to stuff like "free" and "lifetime access" and "benefits" and "memberships" and repeat it over and over. Then he said they would unlock modules 2, 3, 4 for free for me. I felt strange so I asked again, "Is it true that you will give me access to modules 2, 3, 4 for free?" The guy said, "Yes, they are free for you now."
    But then my card was charged $279.95. I emailed them stating that I never authorized any other payment than the $50 for course materials, and I asked for a refund, because I haven't clicked on the other modules yet. Someone called me and said I would not get my refund because it's their policy, and I have agreed to subscribe to the course. I told him that I only agreed to receive other modules because they offered for free; I never agreed to pay that subscription. He kept saying that I already subscribed to the course so they couldn't do anything. He couldn't even deny the fact that I did not agree to pay for it. Then he said they would give me lifetime access to all their materials and courses on the websites and blab blab blab. I don't need and don't want and am not interested in that stuff.
    It's not the good business that I can try and then get out if I decide that don't want it. Once you give them your payment information, you are doomed. They will try to not leave any proof about their suspicious activities. The only written thing is the free trial. Other offers and promotions and promises, then the charges are said over the phone only and they will talk so fast and repeating words so you will get confused. It could look completely legal and no evidence can be found, but it's a fraudulent and immoral business that tricks people into giving them payment information then take money without permission. Unless you really want to buy the lifetime access, you should not even go to their website. They will find a way to trick you into paying them unknowingly.

    By: Ngoc Phan Anh Nguyen14-10-2020
    Ngoc Phan Anh Nguyen14-10-2020

    My bad, not I will never go to their website again let alone buy anything

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    Online courses

    I signed on the free trial for 4 weeks and when I came to the site they charged me 49.99 euros for the course I didn't even chose. I emailed then demanding the refund, but they only offered me extra 6 months free.

    By: Ugnė Bulotaitė11-10-2020
    Valoronie12-10-2020

    I had the same experience. This company totally a scam

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    None

    Was charged for a purchase I did not authorise.

    They do not list the price and do not offer two step confirmation...

    They charge you £50 for digital course materials to your "free" course, enticing you with a simple banner: get your limited offer course materials. No price, no sign of payment.

    Immediately they charge you with the Paypal details you had to give in order to sign up for your free trial.

    This happened two minutes into my free trial. Told them this four minutes into my free trial. Was absolutely refused a refund.

    Crooks!

    By: Emily Atkinson10-10-2020
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    free subscription

    Its not free. not really. you get hammered by texts, emails, phonecalls all trying to upsell you their products like course booklets and diplomas. And trying to unsubscribe is a near impossibility, meaning once your trial is up, they will automatically start charging you. I know many people who have had money taken out off their credit card/paypal accounts erroneously, 6 months after they'd canceled their courses. They are not interested in education. They are interested in taking as much money from you as possible. Even the courses are pre-recorded so not even worth it. Disgusting business.

    By: Derry 09-10-2020
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    Online courses

    At first, this company seems very convenient and useful. The opportunity to learn "at your own pace", plus with a "free trial" makes the opportunity seem very alluring. The issue starts the moment you sign up to get started. The amount of emails and texts they send is absolutely ridiculous and borderline harassment. This high level of correspondence is off-putting, not encouraging and the wording often tried to induce guilt. For example, when the trial period ended, they sent endless emails starting with "last chance to change your future...". Couldn't even open them because I have anxiety and it added a lot of pressure to something that was supposed to be fun. Also, I don't have much access to a laptop, and although my first lesson went fine and the content was helpful, after a while I had a lot of technical difficulties with the app. The lessons wouldn't load and I was told to "try again later" but this did not help.
    When the trial period was ending, I had received lots of emails talking about an extension of the trial. Because of this, I was in less of a rush to cancel it. Nevertheless I wad charged on the original last day of the trial. If it was extended, shouldn't I have had more time to cancel since the period wasn't actually over yet?? And i did not put in any bank details so I assumed I'd be asked for that before being charged. The company has a lot of information on their website but this only becomes evident when on a desktop. The tiny grey question mark in the account section is not visible on the app so the FAQ section is quite hidden. And in that section, refunds after cancellation is not clarified. I had to search through the refund policy (we all know most people don't read policies from top to bottom until it's necessary), to see that they charge immediately under the guise of "seamless education". A lot of companies offer refunds even after the trial has ended as that is good customer service. They were aware that I had not engaged much with the material and had missed a lot of classes, so why would I been seeking seamless education from them? To cancel the subscription was also a nightmare. After clicking through numerous guilt-trip pages, I finally reached the final page which instructed you to call the "student guidance" to confirm it. The number is useless. I tried many variations and all 3 answers were not shaws academy. I was only able to get the right number by going through the app. The inconsistencies are just awful. They tried to offer me "6 months of free lessons" to appease me despite making it clear i want my money back and I need it for debt repayments. Also, seeing as they'd already charged me £35 through PayPal, it was in no way "free". On top of all of this, I've seen complaints that the qualifications aren't legitimate and the good reviews are extremely bias.

    AVOID AT ALL COSTS

    By: Alexis Adelaja09-10-2020
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